Talent Acquisition Recruiter

About Amplify5

Amplify5 is a people-focused outsourcing partner that builds high-performing teams for global clients. Based in the heart of Cape Town, we support international businesses across customer experience, operations, and specialist support functions — combining strong delivery with a culture that puts people first.

About the Client

Our client is a UK-based leader in innovative onboard cruise retail, working closely with cruise line and brand partners to deliver exceptional customer experiences at sea. Their success has been recognised through multiple Cruise Retailer of the Year awards.

The Role

As a Recruiter within the Talent Acquisition team, you will manage the end-to-end recruitment process for shipboard retail roles, from attraction through to offer acceptance.

Operating in a fast-paced, high-volume environment, you will be responsible for sourcing, assessing and selecting high-quality candidates from global talent pools. Roles include Retail Sales Associates as well as specialist positions across luxury retail categories.

You will deliver a structured, consistent and high-quality selection process, using competency-based interviews, video assessments and scoring frameworks to ensure candidates are well-suited to the unique onboard environment.

This is a hands-on, delivery-focused role, with accountability for both candidate experience and hiring quality.

Key Responsibilities

You will be accountable for:

• Managing full-cycle recruitment from application through to offer and handover
• Screening applications against defined success profiles
• Conducting structured interviews (phone, video and group) using competency frameworks
• Evaluating candidates using scoring matrices to support objective hiring decisions
• Delivering a consistent, high-quality candidate experience
• Managing candidate pipelines and progression in the ATS (Talos)
• Sourcing candidates via job boards, databases and social platforms
• Creating and managing job adverts aligned to attraction strategy
• Communicating clearly with candidates and providing feedback where appropriate
• Collaborating with onboarding and scheduling teams for smooth handover
• Maintaining accurate recruitment reporting and pipeline data
• Supporting employer branding initiatives, job fairs and recruitment campaigns

What Success Looks Like

In this role, success means:

• Consistently delivering high-quality hires aligned to role success profiles
• Managing high-volume pipelines efficiently without compromising quality
• Confident application of structured, objective selection methods
• Strong candidate engagement and positive candidate experience
• Accurate data management and reporting
• Proactively identifying and resolving recruitment challenges

Essential Knowledge, Skills & Experience

• Proven experience in recruitment or resourcing, ideally high-volume
• Experience recruiting for retail, hospitality or customer-facing roles (preferred)
• Strong structured interviewing and candidate assessment capability
• Ability to manage multiple roles and candidates simultaneously
• Confidence using Applicant Tracking Systems and recruitment data
• Experience sourcing via LinkedIn, job boards and other channels
• Excellent written and verbal communication skills
• Comfortable facilitating group interviews or presenting to candidate groups

UK Background – Important for This Role

As this role supports a UK-based client, candidates must demonstrate:

• Experience working with UK stakeholders, UK hiring managers or UK campaigns
• Strong written English suitable for UK professional environments
• Comfort working across time zones and with structured UK hiring processes
• Understanding of competency-based, evidence-led selection approaches

Key Attributes

• Trust: Acts with integrity and delivers consistently
• Collaboration: Works effectively with cross-functional teams
• Respect: Values professionalism and diverse perspectives
• Passion: Brings energy and commitment to results
• Drive: Takes ownership and seeks continuous improvement
• Resilience: Performs well in fast-paced, changing environments