Team Lead, Technical Writing

• Provide leadership and coaching for technical writers and acts as the single point of accountability for documentation quality across initiatives. • Ensure documentation quality, consistency, compliance, and alignment with business objectives, delivery methodologies, and regulatory standards. • Act as the documentation authority bridging Business, IT Delivery, Architecture, QA, Risk, and Compliance to ensure that all deliverables are well-articulated, auditable, reusable, and fit for purpose.

Key Responsibilities • Define, own, and continuously enhance the technical documentation framework across IT programs, aligned with SDLC, Agile, and hybrid delivery models. • Establish and enforce documentation standards, templates, style guides, and version control practices across the Digital Transformation & Projects unit. • Ensure all project documentation complies with internal governance, audit, and regulatory requirements. • Collaborate with Program Managers, Business Analysts, Architects, QA, and Developers to translate complex technical and business concepts into clear, structured, and actionable documentation. • Ensure documentation enables effective project delivery, operational readiness, and seamless handover to IT support teams. • Support regulatory reviews, audits, and risk assessments by maintaining high-quality documentation, reducing repeat audit findings. • Act as the single point of accountability for documentation quality across all IT initiatives. • Coach and mentor technical writers and project team members on documentation standards, best practices, and Agile documentation approaches. • Maintain a centralized knowledge repository to ensure consistency, reuse, and preservation of institutional knowledge. • Identify and implement opportunities to improve documentation efficiency through structured authoring, automation, and modern tooling.

Required Knowledge, Skills and Abilities: • Ability to lead team(s) and demonstrate use of own initiatives. • Strong knowledge of SDLC, Agile frameworks (e.g., Scrum), and hybrid delivery methodologies • In-depth knowledge of IT systems documentation, including applications, integrations, and infrastructure • Ability to translate complex technical concepts into clear, concise, and structured documentation • Working knowledge of IT governance, risk, compliance, and audit requirements • Experience working with cross-functional and vendor-led delivery teams • Supervisory skills: Leadership, Coaching and Performance management • Analytical thinking and strong written communication • Ability to work in a fast paced, collaborative environment

Qualification & Experience

Mandatory • Bachelor’s degree in computer science, Information Systems, Engineering, or a related technical field • 10+ years of experience in technical writing, documentation management, or related IT delivery roles • Relevant certifications in Technical Writing, Information Design, Business Analysis, IT Service Management, or other related disciplines • Proven experience supporting large-scale IT projects or digital transformation initiatives • Strong familiarity with enterprise systems, integration-heavy environments, and regulated industries

Desirable • Additional professional qualifications • Master’s Degree in relevant field • Experience supporting large-scale or highly regulated financial institution

Only shortlisted candidates will be contacted.

Applications close 11:59pm on Thursday, 19th March 2026