Tech Writer

About

Tuknik Government Solutions, LLC Koniag Government Services company, is seeking a Tech Writer to support TGS and our government customer at Baltimore, MD.

The Information Technology Asset Management (ITAM) project goal is to provide the Agency with better information to manage business decisions, improve best practices and allow better management of the life cycle of IT assets. ITAM will allow the Agency to cut costs, reduce liability exposure, improve software compliance and better match use with contract terms. The long-term objective is capturing and integrating physical, financial, and contractual data that supports the functions needed to manage IT assets effectively and optimize customer’s performance.

A critical element of the ITAM project includes the implementation and operational support of the planning, acquisition, delivery, acceptance, and installation of IT assets. The Technical Writer will support this function to create meaningful and accurate documentation, while maintaining documents that accurately convey IT asset management (ITAM) information to Logistical Planning and Inventory Support.

Responsibilities

• Independently develop various information sources including user guides, administration guides, reference documents, requirements documents, configuration guides, operations guides, validation guides, and test plans for life cycle testing.
• Create libraries, lists, and pages including Wiki Pages, Web Part Pages, and Dashboards.
• Manage and monitor announcements, calendars, and discussion boards.
• Create forms using Microsoft InfoPath and spreadsheets using Microsoft Excel.
• Create diagrams and flow charts using Visio software.
• Convert documents to PDF files using Adobe software.
• Create and manage site content including categories, fields, metadata, folders, views, workflows, and processes.
• Apply logical thinking to assess user requirements.
• Analyze procedures and recommend documentation to record and explain processes.
• Analyze reports and recommend tuning actions to improve performance of Asset Manager and associated software.
• Update informational and instructional resources and documentation as requested using various software products such as Adobe and SnagIt.
• Add and update informational and instructional resources and documentation in designated SharePoint locations using various SharePoint modules.
• Participate in ITAM meetings, project meetings, conference calls, and related training.
• Formulate reports for management.
• Assist in Asset Management group-training sessions.
• Design and document business processes for and with users.
• Assist in collecting and organizing information for preparation of user manuals, training materials, installation guides, proposals, and reports.
• Edit functional descriptions, system specifications, user manuals, special reports, or other customer deliverables and documents.
• Conduct research and ensure the use of proper technical terminology.
• Translate technical information into clear, readable documents for technical and non-technical personnel.

Qualifications

• Associate’s Degree in related field.
• Minimum of three years of experience in IT technical writing.
• Ability to articulate through speech and writing.
• Ability to work in a fast paced, team environment.

Working Knowledge

• Style Guide & Templates
• OneStop Concepts
• WordPress
• Microsoft Office: Word, Excel, Outlook, SharePoint
• MS Teams
• Workflows
• Jscript
• Microsoft InfoPath Forms
• Microsoft Visio

Optional Skills

• SharePoint Designer
• Microsoft Power Apps
• .NET
• HTML
• JavaScript
• XML
• ASPX
• SQL Server

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401K with company matching
• Flexible spending accounts
• Paid holidays
• Three weeks paid time off

Equal Employment Opportunity

The company is an equal opportunity employer committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment. The company does not discriminate based on race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity, national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by law.

For accommodation requests, contact Heaven Wood via email at accommodations@koniag-gs.com or by phone at 703-488-9377.

Company

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting native communities through an agile employee and corporate culture delivering Enterprise Solutions, Professional Services, and Operational Management to Federal Government Agencies. KGS applies proven commercial solutions to Defense and Civilian missions to provide technical, professional, and operational solutions ensuring successful mission outcomes and continuous improvement.