Technical Account Engineer I

Key Responsibilities

• Assist customers in understanding best practices and maximizing the value of the platform
• Develop customized success plans and monitor customer KPIs to ensure alignment with business outcomes
• Engage with customers at various levels, including executives, to drive strategic initiatives and address deployment issues

Required Qualifications

• Proven experience in a technical role managing multiple customer accounts, preferably in DevOps Engineering or SOC analysis
• Demonstrated ability to manage relationships across various levels, from technical practitioners to executives
• Familiarity with Cyber Security frameworks and their applications in the secure DevOps lifecycle
• Hands-on experience with cloud services such as AWS, GCP, or Azure
• Proficiency in SQL or similar query languages