Customer Success

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Summary

We are looking for candidates who have experience supporting customers in one or more of the following industries: Global Public Sector

Federal Civilian (Fed Civ) - Work with non-defense federal agencies (such as Health & Human Services, Commerce, and Transportation) to drive digital transformation initiatives that improve citizen services, requiring knowledge of federal procurement processes and the ability to obtain a Public Trust clearance.

Responsibilities

• Serve as a trusted advisor to the client.
• Identify and lead internal strategic initiatives to grow the consulting practice; serving as an active contributor to the community's overall knowledge base and expertise.
• Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value.
• Work collaboratively and have very strong communication skills, especially in teaching complex concepts, and creative, prescriptive thinking.
• Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution.
• Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners.
• Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward.
• Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs.
• Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform.
• Lead Technical Architecture and Governance for an enterprise-level customer engagement.

Required Qualifications

• 15+ years enterprise architecture and/or consulting experience.
• Strong application design skills combined with strong data, integration, and security architecture skills.
• Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences.
• Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
• Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience.
• A great listener with the ability to communicate with people in diverse roles.
• Proven ability to analyze, design, and optimize business processes via technology and integration.
• Resourceful and innovative thinker who can work through and solve problems.
• 2-4 years of leading people.
• Trusts the company’s core values; shows integrity, transparency, and reliability.
• Proficient at collaboration and working with members of a team.
• Speaks and writes with clarity, brevity, and purpose; explains the area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence.

Preferred Qualifications

• Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline. Equivalent demonstrable work experience in lieu of a degree will be considered.
• Ability to convey and convince customers of best practices at various levels within a large organization.
• Application design and development background.
• Have CTA certification or are in the process of getting the CTA.
• Experience managing large full…