Technical Architect, Contact Centre Solutions

About

Enhance client engagement as a Technical Architect specializing in Contact Centre Solutions. Utilize your technical integration skills to spearhead transformative projects in a hybrid work arrangement.

In this role, you will oversee the configuration and development of contact centre solutions. Strong experience in integration within various technology domains is crucial. You will lead efforts to modernize technology stacks while ensuring efficient implementation and ongoing support for clients.

Key Responsibilities

• Architect and configure CCaaS solutions using advanced technologies
• Manage teams in contact centre solution development
• Conduct technical and functional analysis in collaboration with stakeholders
• Ensure quality assurance during solution testing and deployment
• Proactively identify and address emerging challenges

Requirements

• Bachelor's in Computer Science or equivalent experience
• Experience with Genesys platforms and cloud solution deployments
• Proficient in developing with Java, JavaScript, and Python
• Knowledge of Terraform for deployment automation
• Strong communication and leadership skills

Apply your technical expertise to transform client experiences through innovative contact centre strategies.