Technical Architect – ServiceNow+ Generative AI

About

HSN Tech Solutions is a forward‑thinking technology company specializing in software development and digital solutions. We empower businesses to transform their ideas into scalable, user‑friendly applications through the use of cutting‑edge technologies and agile practices. Our expertise in custom software development, enterprise solutions, and AI‑driven applications enables organizations to achieve enhanced efficiency and competitive advantages. Dedicated to quality and innovation, we partner with clients across industries to deliver future‑ready solutions that drive meaningful digital transformation.

Responsibilities

• Design and Development: End‑to‑end design and development of the parent ServiceNow portal and sub‑portals, ensuring implementation in a non‑production environment.
• UI/UX Design: Create an intuitive and accessible user interface and experience, optimized for both desktop browsers and mobile devices.
• ServiceNow Process Orchestration: Implement all process orchestration within ServiceNow, utilizing existing client licenses.
• Functional Prototype: Deliver a proof‑of‑concept that includes universal ticketing functionality and AI‑driven capabilities tailored to employee‑initiated service requests and questions.

Technical Requirements

• Parent portal homepage
• Department portals (as sub‑portals) and their UI pages
• Approvals page that lists all pending and completed approvals
• Employee Center / Employee Center Pro
• Universal ticketing across departments
• Dashboards, reports, and data visualisations to support proof of value
• Now Assist AI – sourcing answers from native knowledge bases, SharePoint, and external sources
• Process orchestration for selected services
• Fulfiller workspaces, dashboards, and reporting
• Mobile‑ready and accessible from non‑corporate devices
• SharePoint integration (April 1 – August 31)