Technical Architect - ServiceNow+ Generative AI
About the role
Company Description
HSN Tech Solutions is a forward-thinking technology company specializing in software development and digital solutions. We empower businesses to transform their ideas into scalable, user-friendly applications through the use of cutting-edge technologies and agile practices. Our expertise in custom software development, enterprise solutions, and AI-driven applications enables organizations to achieve enhanced efficiency and competitive advantages. Dedicated to quality and innovation, we partner with clients across industries to deliver future-ready solutions that drive meaningful digital transformation.
Certified ServiceNow resources with hands-on experience across the areas particularly Employee Center and Now Assist AI
Scope of Work
- Design and Development: Responsible for end-to-end design and development of the parent ServiceNow portal and subportals, ensuring implementation in a non-production environment.
- UI/UX Design: The portal must feature an intuitive and accessible user interface and experience, optimized for both desktop browsers and mobile devices.
- ServiceNow Process Orchestration: All process orchestration must be implemented within ServiceNow, utilizing existing licenses the client has.
- Functional prototype: The delivered POC must include universal ticketing functionality and AI-driven capabilities tailored to employee-initiated service requests and questions.
Key Technical Areas
- An parent portal homepage
- Department portals (as sub-portals) and their UI pages
- Approvals page that lists all the approvals pending and completed
- Employee Center / Employee Center Pro
- Universal Ticketing across departments
- Dashboards, reports, and data visualisations to visualise data related to selected data points that will support the proof of value of the product
- Now Assist AI — sourcing answers from native knowledge bases, SharePoint and external sources
- Process orchestration for selected services
- Fulfiller workspaces, dashboards and reporting
- Mobile-ready and accessible from non-corporate devices
- SharePoint integration ( 1Apr- 31Aug )
Requirements
- Certified ServiceNow resources with hands-on experience across the areas particularly Employee Center and Now Assist AI
Responsibilities
- Responsible for end-to-end design and development of the parent ServiceNow portal and subportals, ensuring implementation in a non-production environment.
- The portal must feature an intuitive and accessible user interface and experience, optimized for both desktop browsers and mobile devices
- All process orchestration must be implemented within ServiceNow, utilizing existing licenses the client has.
- The delivered POC must include universal ticketing functionality and AI-driven capabilities tailored to employee-initiated service requests and questions.
Skills
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