Manager of Technical Architecture

About

Elevate your career as a Manager of Technical Architecture in a Managed Services organization. This leadership role involves resolving client issues, driving operational maturity, and leading technical teams. We are searching for an experienced leader to enhance technical operations within a growing Managed Service Provider. In this position, you'll act as the senior escalation point for critical client challenges, collaborate with leadership for business alignment, and mentor multiple teams. Your responsibility will also involve improving technical documentation and supporting growth initiatives.

Key Responsibilities

• Serve as the senior escalation point for technical issues
• Translate complex challenges into actionable plans
• Lead and mentor technical managers across departments
• Ensure operational maturity through scalable processes
• Enhance technical documentation standards

Requirements

• Proven experience with large-scale MSP operations
• Strong hands-on technical troubleshooting skills
• Background in managing diverse technical teams
• Ability to function under high-pressure conditions
• Excellent communication skills for technical and business audiences

Lead the evolution of technical architecture while supporting clients effectively.