Technical Client Success Associate

About

Join a dynamic team as a Technical Client Success Associate focused on Clover systems. Provide expert onboarding support to enhance client confidence and satisfaction.

In this role, you will assist clients with every aspect of the Clover Point-of-Sale setup. From hardware installation to menu configuration, you'll ensure a smooth onboarding journey while providing ongoing support. Your emphasis on exceptional service will help businesses succeed in adopting Clover technology.

Elevate your career by providing tailored onboarding experiences and driving client success in a vibrant environment.

Responsibilities

• Facilitate hardware installation and account setup for clients
• Act as the main contact for onboarding queries and support
• Keep detailed logs of client preferences and progress
• Ensure timely issue reporting and collaborative resolutions
• Stay informed about product updates and corporate changes

Requirements

• High school diploma or equivalent; advanced degree preferred
• 3+ years in customer-facing technology roles
• Experience working in technical support environments
• Fluency in both English and French is advantageous
• Proficient in Microsoft Excel and knowledge of Clover preferred