Technical Consultant – Sales & Client Success

About the Role

This role sits at the intersection of Technical Consulting, Pre-Sales, and Customer Success.

You will work closely with Sales teams, customers, and partners to design solutions, demonstrate the Pimcore platform, and ensure long-term customer success.

Your Mission

As a Technical Consultant – Sales & Client Success, you will:

• Support Sales teams in complex enterprise deals with deep technical expertise
• Act as a subject matter expert for architecture, integrations, and platform best practices
• Deliver tailored product demos, including code-level customization for complex use cases
• Support RFI/RFP processes and develop winning technical solution strategies
• Build long-term customer relationships and ensure ongoing success with Pimcore
• Identify growth and upsell opportunities within existing accounts
• Proactively monitor customer satisfaction and mitigate churn risks early
• Collaborate with Product, Sales, and Marketing teams to share customer insights

Requirements

What You Bring

• Degree in Business, IT, Marketing, or a related field
• Experience in Pre-Sales, Technical Consulting, Customer Success, or SaaS/PaaS environments
• Solid understanding of software architectures, APIs, integrations, and data modeling
• Experience with enterprise platforms such as PIM, DAM, CMS, DXP, or eCommerce systems
• Strong communication skills across technical and business stakeholders
• Analytical and solution-oriented mindset with a strong customer focus
• Fluent in English and German
• Willingness to travel occasionally (approx. 5–10%)

Benefits

What You Can Expect

• Make a real impact on a globally leading data & experience platform
• Work with a unique and slightly crazy team of Pimconauts
• Flexible working hours and full remote or hybrid setup
• Dedicated personal & professional development budget
• One additional vacation day for every year as a Pimconaut
• International environment with daily communication in English
• Modern offices in Salzburg and Langenfeld