Technical Content Writer

About

We are seeking a Technical Content Writer to produce high-quality content that simplifies complex concepts for a broad audience. This role involves collaborating with subject matter experts and cross-functional teams to create documentation, articles, guides, and other materials that support users and improve understanding of products or services.

Key Responsibilities

• Write, edit, and proofread content such as blogs, whitepapers, case studies, product documentation, and user guides
• Translate complex concepts into clear, user-friendly language
• Collaborate with subject matter experts to gather accurate information
• Conduct research on industry-related topics and trends
• Optimize content for SEO, AEO, GEO and digital platforms
• Maintain consistency in tone, style, and branding across all content
• Update existing content to ensure accuracy and relevance
• Manage multiple projects and meet deadlines
• Create reports as required for KPI tracking
• Collaborate with web design team to design and maintain company website
• Support social profiles including LinkedIn, Facebook, Twitter, YouTube
• Maintain, expand and catalog project photography collection
• Manage company info box questions & leads
• Perform other job duties as assigned

This is a full-time, exempt position. Hours of work are generally Monday through Friday 8:00am to 5:00pm or as required to meet appointments and deadlines. Hours of work will often need to be adjusted to accommodate customer requirements and time zone differences.

Required Skills & Qualifications

• Bachelor's degree in English, Communications, Journalism, or a related field
• 5 years' experience as a technical writer, content writer, or similar role
• Experience in the promotion of construction or architectural product a plus.
• Strong writing, editing, and proofreading skills
• Ability to explain complex ideas clearly and concisely
• Familiarity with SEO best practices and content management systems
• Excellent research and analytical skills
• Strong attention to detail and organizational abilities
• Fluent in French or Spanish a plus
• Experience in reading construction drawings and specifications a plus. Demonstrated aptitude will be considered in lieu of experience.
• Computer proficiency including Adobe Suite, Microsoft Word, Excel, PowerPoint, Outlook. Experience with Prezi, SAP, Power BI, and Google Analytics a plus.

Work Environment

• This position operates from both a professional office environment and a home office environment.
• Meetings with customers will take place in offices, on construction jobsites and in public environments such as coffee shops and restaurants.
• Electronic communication will take place on a company provided laptop via e-mail and other internet forms of communication.
• Primary phone contact will be made by company provided mobile phone.
• Some travel may be required (up to 25%)

Additional Qualifications

Must possess credit worthiness and a major credit card with a sufficient limit to maintain monthly travel expenses until reimbursed by the company.

Physical Requirements

• Visual acuity and ability to discern color and texture.
• Ability to use a computer, keyboard, and presentation media effectively.
• Ability to stand, sit, walk, and reach with arms and hands.
• Ability to lift approximately 25 pounds.
• Ability to interact effectively with clients, vendors, employees, and other individuals.
• Ability to function effectively with moderate to high levels of stress in a demanding and dynamic environment.
• Employee must be able to concentrate for extended periods of time and consistently produce organized thoughts and execute sound judgment.
• Frequent travel by automobile, airplane, and other modes of public transportation are required.