Technical Customer Success Manager (AI & Integrations)

Tasks

As a Technical Customer Success Manager (AI & Integrations), you will own the end-to-end customer journey—from onboarding and implementation to driving measurable outcomes with our conversational AI solutions. Combining technical expertise with strong relationship management, you will ensure customers successfully adopt, optimize, and scale our platform.

Key Responsibilities

Customer Onboarding & Implementation

• Lead onboarding initiatives, defining clear implementation plans, milestones, and success metrics to ensure a smooth start for customers.

Solution Delivery

• Collaborate with customers and internal teams to configure and deploy conversational AI solutions, automation workflows, and system integrations aligned with business objectives.

Testing & Quality Assurance

• Oversee User Acceptance Testing (UAT), ensure solution quality, troubleshoot issues, and guide customers through iterations until requirements are met.

Performance Optimization

• Monitor solution performance and customer feedback, proactively recommending enhancements to improve efficiency, adoption, and ROI.

Customer Engagement & Success Management

• Maintain proactive engagement through regular check-ins, business reviews, and performance analysis to ensure customers achieve their goals.

Relationship Management

• Build and nurture strong, long-term customer relationships, acting as a trusted advisor throughout the engagement.

Training & Enablement

• Deliver training sessions, workshops, and documentation to empower customers to effectively use and scale the platform independently.

Product Feedback & Collaboration

• Capture customer insights and translate them into actionable recommendations, working closely with product and engineering teams to enhance solutions.

Growth & Expansion

• Partner with sales to identify renewal, upsell, and expansion opportunities, contributing to long-term customer and business growth.

Requirements

A technically strong partner enabler, combining customer success expertise with the ability to support and scale partner‑led implementations. Think of this role as a Customer Success Manager with strong technical depth, focused on partner enablement and solution adoption.

• 3–5 years of experience in Customer Success, Project Management, Implementation, or Technical Account Management, preferably within SaaS or automation environments.
• Bachelor’s or Master’s degree in Business Administration, Computer Science, or a related field.
• Excellent English communication skills, both written and verbal.
• Hands‑on experience or understanding of automation workflows, bot development, system integrations, and QA/testing.
• Knowledge of AI/NLP solutions, APIs, and low‑code/no‑code platforms is highly desirable.
• Experience with Genesys or other telephony/contact center platforms is a strong advantage.
• Strong analytical skills, with the ability to interpret data and translate insights into actionable recommendations.
• Excellent communication and presentation skills, with the ability to explain technical concepts clearly to non‑technical stakeholders.
• Proven ability to manage multiple client engagements simultaneously in a fast‑paced environment.
• A collaborative, team‑oriented mindset with a focus on delivering customer value and measurable outcomes.

Benefits

• Be part of a fast‑growing AI company, working on cutting‑edge conversational AI products used by leading enterprises.
• Join a diverse, global team that values collaboration, open feedback, and strong customer focus.
• Enjoy high ownership and autonomy, with the chance to directly shape solutions and make an impact.
• Gain direct exposure to enterprise clients and real‑world AI implementations.

If you are keen to work at the forefront of AI innovation and make a real impact in a rapidly growing, global company, then we look forward to receiving your application.