Technical Customer Success Manager - AI & Software Rollout (m/w/d)

About

Rocken® is a Swiss company based in Zurich. We have developed a web-based online platform for job searching and talent acquisition that digitizes the application process and supports companies in quickly identifying and retaining talent in the market. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile. Our work technologically and organically puts people at the center. Rocken® offers Executive Search and Talent Management consulting to meet the personal and individual needs of each individual and to implement them optimally in recruitment and career planning.

Role

In-depth customer projects: You understand business processes, master technical configurations, and recognize where AI truly solves problems – not just impresses. As the central point of contact, you guide companies through digital transformation and deliver measurable results. For doers with a consulting instinct and a passion for technology.

Responsibilities

• Full project responsibility for new customer projects: from the analysis of the current state to technical configuration to successful completion
• In-depth understanding of application logic and process-oriented system configuration with a focus on measurable customer benefit
• Planning and execution of professional onboarding and training programs for end-users and key users
• Identification of automation potential and development of AI concepts or proof-of-concepts to solve specific customer problems
• Translation of customer feedback and requirements into structured feature requests and AI enhancement concepts for the product team
• Building long-term customer relationships through technical expertise and solution-oriented consulting

Qualifications

• Solid background in computer science, business informatics, or IT consulting – degree or equivalent practical experience
• Demonstrable experience in implementing or supporting complex software solutions
• Technical interest in AI applications, workflow automation, and modern SaaS architectures
• Strong communication skills: ability to explain technical issues to non-technical audiences
• Independent, structured way of working with entrepreneurial thinking and a high standard of quality
• Team-oriented personality with genuine enthusiasm for digital innovation and customer focus

Benefits

• Interesting and varied tasks/projects
• Well-established and dynamic team
• Open corporate culture
• Flat hierarchies

Contact

Joshua de Boers, +41443852112