Technical Customer Success Manager (all genders) (m/w/d) - CleverPush GmbH

About Us

CleverPush is an innovative SaaS company focused on sending push notifications for apps and websites. As a fast-growing leader in the DACH region, we are looking for support in product development. Our mission is to become the best marketing tool for push messages, and we are well on our way.

Your Responsibilities

• Technical support and assistance for existing customers
• Support for new customers with the technical setup of our solutions
• Close collaboration with development, product management, and sales to resolve technical issues
• Creation and maintenance of technical documentation and forwarding customer feedback to internal teams
• Performing effort estimations and independent prioritization of support tickets

What You Bring

• Completed vocational training, degree, or professional experience in a technical field
• Experience working with ticketing systems (e.g., Jira)
• Initial professional experience in customer management and customer support is an advantage
• High customer orientation and strong communication skills
• Fluent German and good English skills, both written and spoken