Technical Customer Success Manager (all genders)(m/w/d)

About Us

Heads-up! This position is with CleverPush GmbH, a company within the DYMATRIX Group. We share product vision and network, but operate with our own character and a high degree of personal responsibility.

But now about us: We are CleverPush – an innovative SaaS company where everything revolves around sending push notifications, whether in apps or on websites. As a rapidly growing pioneer in the DACH region, we are currently looking for support in product development. Our mission is to become the best marketing tool for push messages, and we are well on our way.

Your Tasks

• Technical support and assistance for our existing customers
• Support for our new customers in the technical setup of our solutions
• Close collaboration with development, product management, and sales to resolve technical issues
• Creation and maintenance of technical documentation as well as passing on customer feedback to internal teams
• Performing effort estimations and independently prioritizing support tickets

What You Ideally Bring

• Completed apprenticeship, degree, or professional experience in a technical field
• Experience working with ticketing systems (e.g., Jira)
• Initial professional experience in customer management and customer support is an advantage
• High customer orientation and strong communication skills
• Fluent German and good English skills, both written and spoken