Technical Customer Success Manager

About

Join Broadcom as a Technical Customer Success Manager and be part of an exciting journey in helping organizations succeed with our VMware Cloud Foundation solution!

Are you excited about technology and helping customers create a modern, secure Private Cloud environment? Do you have a strong blend of business acumen and technical expertise? If so, this role is perfect for you!

As a Technical Customer Success Manager (TCSM), you will be a trusted advisor, facilitating a seamless and successful experience for our clients as they adopt and utilize VMware Cloud Foundation. Here, you will have the opportunity to make a significant impact on not only your customers but also on the products and the overall company. Imagine a role where every day brings new challenges and the chance to make a difference!

Responsibilities

Your primary responsibilities will include:

• Understanding and articulating customers' long-term and short-term objectives and aligning technology with business goals.
• Performing technology assessments and providing deployment guidance to ensure best practices are followed.
• Identifying use cases to enhance customer adoption and prepare for quarterly Business Reviews on progress.
• Building strong relationships with key stakeholders and acting as a customer advocate within the organization.

In this role, you will manage a portfolio of enterprise customers, guiding them through their journey of onboarding, adoption, and value realization with VMware by Broadcom technology. You will collaborate with a broader team to:

• Utilize proven customer-facing experience to enhance customer solutions and drive value.
• Leverage your expertise in virtualization and VMware Cloud Foundation components to support clients effectively.
• Create structured plans that align with customer requirements and ensure optimal operations and strategies are in place.
• Provide insights and best practices to enhance customers' experience and technology usage.

Qualifications

The ideal candidate will possess a Bachelor's degree (experience may substitute) and over 12 years of relevant experience.

Location & Travel

This position allows for remote work; however, candidates must reside within Pennsylvania, North Carolina, New Jersey, New York, Virginia, or Massachusetts, with the ability to travel up to 30% regionally.

Compensation & Benefits

We offer a competitive salary range of $126,600-$202,500 along with a comprehensive benefits package, including medical, dental, vision plans, 401(K) participation with company matching, and more.

About Broadcom

Broadcom is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Thank you for considering a career at Broadcom!