Technical Customer Success Manager

About

As a Technical Customer Success Manager at Skyhigh Security, you will be responsible for owning the relationship with key customers, serving as their technical point of contact, and managing day‑to‑day engagement. Your technical expertise and customer‑centric approach will drive operational success, best‑practice adoption, and long‑term customer satisfaction. By building a trusted advisor relationship with customers, you will guide them in maximizing the value of Skyhigh Security's solutions and assist them in operationalizing their security solutions post‑deployment.

At Skyhigh Security, we are committed to providing a safe and trustworthy experience for our customers, employees, and candidates. We do not engage in fraudulent recruiting activities and conduct interviews through qualified channels only. We prohibit discrimination and harassment based on various factors and maintain a commitment to creating an inclusive workplace.

Key Responsibilities

• Manage the customer relationship to ensure Skyhigh Security is considered a key technology partner.
• Work closely with customers to understand their business goals and tailor adoption plans to help achieve results.
• Utilize deep product understanding to review solution effectiveness and adoption, provide advisory services, and drive best practices adoption.
• Conduct health watch, monitor customer deployments, and escalate critical problems as needed.
• Run governance meetings at operational and C‑level to ensure product functionality and drive adoption activities.
• Plan and execute workshops, training sessions, QBRs, and Value Plans for customers.
• Collaborate with cross‑functional teams to identify opportunities for growth and ensure customer needs are met.

Qualifications Required

• 5+ years of experience in a customer‑facing technical role in the enterprise space.
• Solid understanding of technical support processes, customer management, and ability to work under pressure.
• Proficiency in OSI Model, TCP/IP protocol suite, application layer protocols, network security, and SIEMs.
• Strong troubleshooting and problem‑solving skills with a customer‑first mindset.
• Excellent customer management, communication, and presentation skills.
• Ability to translate technical concepts for various audiences and manage multiple accounts effectively.

Company Benefits and Perks

• Retirement Plans
• Medical, Dental, and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement