Technical Documentation Specialist (Hybrid)

About ByDesign

ByDesign provides configurable software solutions for direct selling companies, including tools for commissions, ecommerce, and field performance. Since 2000, we have helped organizations scale efficiently, innovate confidently, and deliver seamless experiences for distributors and customers. ByDesign is part of Retail Success, a financial technology company that supports businesses with software and payments solutions.

Why is this a great opportunity for you?

• Make a visible impact from day one — This newly created role is an opportunity to shape how documentation, training, and knowledge sharing evolve across the company, directly influencing customer experience, internal efficiency, and future growth.
• Join a strong team with company-wide reach — You’ll be part of an established, collaborative team that partners across Product, Development, Support, Marketing, and Operations, giving you the chance to build relationships, drive improvements, and make an impact across the entire organization.
• In addition to our fun and collaborative work culture, we offer comprehensive health, dental, vision, disability, life insurance, 401(k), and Paid Time Off.
• Annual salary of $45-55k, based on education and experience.

Work Location

• This position works a hybrid schedule (3 days in office/2 days work from home) in our Overland Park, Kansas office. Candidates must reside in the Kansas City metropolitan area, or be willing to relocate without assistance.

Qualifications

• High School Diploma or equivalent required; Associate’s or Bachelor’s degree preferred
• Minimum 2+ years of experience in technical writing, documentation, training content development, software support, marketing, or a related field required
• Experience working in a software development or SaaS environment preferred
• Experience creating user training materials, knowledge base content, or software documentation preferred
• Tech-savvy with experience with documentation tools such as Confluence, SharePoint, WordPress, Google Workspace, or similar platforms preferred
• Familiarity with software development concepts such as Agile, APIs, integrations, environments, and release cycles preferred

Responsibilities

• Create, update, and maintain user guides, process documentation, FAQs, and reference materials
• Ensure client-facing documentation remains accurate, current, and easy to use
• Support documentation consistency across company platforms
• Develop and maintain training materials, tutorials, onboarding content, and self-service learning resources
• Help build and organize a centralized training library for clients and internal teams
• Partner with Product and Development teams to create release notes and document product updates
• Help integrate training and support materials within software platforms
• Create in-system help content such as walkthroughs, tooltips, and guided resources
• Develop internal training guides for employees on company systems and processes
• Create onboarding materials for new hires across departments
• Maintain client-specific documentation to support customer service and issue resolution
• Research and recommend tools to improve documentation and knowledge management
• Organize content repositories for easy access, searchability, and long-term maintenance
• Identify documentation gaps and recommend process improvements
• Work with teams across Product, Development, Support, Marketing, and Operations to gather information
• Translate technical and business processes into clear, user-friendly content
• Promote consistent standards, processes, and communication across platforms

Other Competencies

• Strong ability to translate technical concepts into clear, user-friendly language
• Excellent written, verbal, and organizational communication skills
• Highly organized with strong attention to detail
• Ability to manage multiple priorities and deadlines simultaneously
• Strong collaboration and cross-functional communication skills
• Curiosity and initiative in gathering information and solving problems
• Structured thinking and process orientation
• Adaptability in a fast-paced, evolving software environment
• Ownership mindset and accountability

Equal Employment Opportunity

ByDesign Technologies, LLC is committed to the principles of Equal Employment Opportunity. We believe our continued success depends on the full and effective utilization of qualified persons without regard to race, color, creed, religion, national origin, sex, age, disability, veteran or any other classifications protected by applicable laws.