Technical Expert and Project Manager – Europe

Role Overview

As a Technical Expert and Project Manager at Sunmi Technology Europe, you will play a key role in driving the successful deployment and adoption of Sunmi’s products and solutions across the European market. You will act as the technical bridge between Customers and R&D centers, ensuring solutions are effectively implemented, integrated, and maintained. This role focuses on technical delivery, solution optimization, and operational excellence across projects. It is ideal for someone who thrives in a dynamic international environment and enjoys combining deep technical expertise with project coordination and problem-solving.

Key Responsibilities / Missions

Technical Expertise & Product Leadership

• Serve as technical expert and referent for Payment & POS products and solutions (Key Injection, MDM, TMS, etc.) across Europe.
• Provide technical guidance for platform and product improvements.
• Participate in testing and validation of new products, features, and enhancements.
• Contribute to continuous improvement of product reliability, performance, and integration capabilities.

Customer Assistance & Project Management

• Collaborate with Customers and R&D teams during solution design and project delivery, providing technical expertise throughout implementation phases.
• Analyze customer requirements and translate them into robust, scalable technical solutions.
• Guide and assist customers in implementing and configuring POS and payment solutions.
• Own and drive resolution of technical consulting tickets and operational issues (Jira), including troubleshooting, root cause analysis, and coordination with internal teams.

Documentation & Knowledge Sharing

• Create and maintain technical documentation, training materials, and troubleshooting guides.
• Contribute to the internal knowledge base with FAQs, best practices, and recurring issue analyses.
• Deliver technical presentations, training sessions, and product demonstrations (focused on implementation and enablement).

Communication & Reporting

• Maintain clear and professional communication to ensure customer satisfaction and project transparency.
• Report project progress, risks, and escalations using Jira and Confluence.
• Act as a technical liaison between customers and Engineering teams, ensuring efficient issue resolution and feedback loops.

Qualifications

Education & Background

• Bachelor’s or Master’s degree in IT, Computer Science, Software Engineering, or Electronics.
• At least 5 years in technical leadership, project management, or solution engineering within Payment, Security, Retail, or Banking.
• Experience in software development (5+ years) with Android, Java, Kotlin, and cloud-based applications.

Technical Expertise

• Solid knowledge of payment technologies and standards (EMV, PCI PTS, P2PE).
• Familiarity with cryptography and security protocols, including encryption and digital signatures.
• Understanding of network protocols, hardware integration, and embedded device communication.
• Experience with Atlassian tools (Jira, Confluence) and agile environments.
• Strong experience in technical troubleshooting, system integration, and customer-facing solution delivery.

Soft Skills & Mindset

• Highly organized with strong planning, prioritization, and risk management skills.
• Comfortable working with remote and multicultural teams across time zones.
• Strong communication and presentation skills, with ability to engage technical and non-technical stakeholders.
• Proactive, autonomous, and capable of managing complex cross-functional topics.
• Strong problem-solving abilities with a structured and analytical approach.

Languages & Mobility

• English – fluent; French or Polish – preferred; Chinese – a plus.
• Willingness to travel across Europe for customer visits and project follow-ups.