Technical Program Manager (Agile Delivery E-commerce Backend)

About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are a CMM Level 5 company.

Responsibilities

Agile Leadership

• Act as a dedicated Scrum Master for multiple e-commerce backend development teams
• Facilitate all Scrum ceremonies: daily stand-ups, sprint planning, reviews, and retrospectives
• Promote Agile values and ensure adherence to Scrum, Kanban, and Lean principles

Process Optimization & Coaching

• Champion Agile best practices and continuous improvement
• Coach teams and stakeholders to identify and eliminate anti-patterns
• Drive efficiency, predictability, and quality in delivery

Program Increment (PI) Planning

• Support PI planning and execution by ensuring visibility and alignment of features across the lifecycle
• Coordinate across teams to maintain flow from analysis through release

Backlog Management

• Partner with Product Owners, Technical Program Leads, and Architects
• Maintain a well-refined backlog (Sprint +2 readiness) aligned to business priorities

Risk & Impediment Management

• Identify, track, and resolve blockers impacting delivery
• Escalate risks and dependencies as needed

Tooling & Delivery Execution

• Leverage tools such as Jira, GitHub, Atlassian suite, and Xray for:
  • Backlog management
  • Sprint tracking
  • Release coordination

Experience Required

• Bachelor's degree, Computer Science, Information Systems, Business Administration, or related field
• 5+ years in a Scrum Master, Technical Program Manager, or similar role in software development
• Proven experience leading Agile teams in e-commerce or backend systems
• Strong expertise in Jira (backlogs, sprints, releases, reporting)
• Software Development Lifecycle (SDLC)
• Agile methodologies (Scrum, Kanban, Lean)
• Stakeholder engagement and communication
• Continuous improvement practices
• Jira and Agile tooling
• Solid understanding of:
  • Branching strategies
  • QA processes
  • Deployment patterns
• Excellent communication skills across technical and non-technical audiences

Experience Preferred

• Scrum certification (CSM, PSM I)
• Experience with e-commerce platforms, APIs, integrations, and data flows
• Exposure to AI/ML tools for Agile optimization (e.g., backlog automation, QA acceleration)
• Automotive industry experience
• Background in building or supporting custom e-commerce platforms