Technical Program Manager - Front-End Experiences

Overview

We are seeking an entrepreneurial and passionate Technical Program Manager, Front-End Experiences to elevate our digital customer experience. This role will drive initiatives across multiple domains—including marketing, financial products, and digital services—by delivering high-performance, scalable, and personalized front-end experiences powered by a headless CMS architecture. The ideal candidate excels in fast-paced environments, is both process- and data-driven, and has a strong track record of leading cross-functional programs. This individual will play a key role in aligning technical and business teams to deliver seamless, secure, and engaging client-facing digital experiences.

Key Responsibilities

Program Leadership for Web Experience Delivery

• Lead end-to-end delivery of front-end experience initiatives across CMS, design systems, and Next.js applications
• Translate business and content requirements into technical programs with clear milestones and measurable outcomes
• Coordinate across engineering, design, content strategy, SEO, and marketing teams
• Manage dependencies across CMS schema changes, APIs, front-end components, and deployment workflows
• Identify and mitigate risks related to content migrations, API changes, caching strategies, and releases

Technical Partnership (Next.js + Headless CMS)

• Participate in architectural decisions, including SSR, SSG, ISR, routing, caching, and performance optimization
• Understand CMS content models, API patterns (REST, GROQ, GraphQL), and integration best practices
• Partner with engineering leadership to align solutions with long-term platform strategy
• Use analytics, Core Web Vitals, A/B testing, and telemetry to guide prioritization and measure success
• Advocate for best practices in accessibility, SEO, and performance

Communication & Stakeholder Alignment

• Produce clear program artifacts (briefs, status updates, migration plans, decision logs)
• Translate requirements into structured delivery plans, epics, and Jira tickets
• Simplify complex technical concepts for non-technical stakeholders
• Align cross-functional teams on timelines, expectations, and quality standards
• Facilitate decision-making across content workflows, release processes, and dependencies

Operational Excellence for Web Platforms

• Lead postmortems for production issues and drive corrective actions
• Improve workflows for content publishing, preview environments, QA, and releases
• Champion performance, reliability, and accessibility standards
• Promote consistency in design systems, component libraries, and CMS governance

Required Qualifications

• Proven experience leading technical programs for web applications or digital platforms
• Strong understanding of modern front-end frameworks (e.g., Next.js, React)
• Familiarity with headless CMS platforms (e.g., Contentful, Sanity, Strapi) and content modeling
• Knowledge of rendering strategies, APIs, caching, and performance optimization
• Demonstrated ability to align cross-functional teams (engineering, design, content)
• Excellent communication skills with the ability to simplify technical concepts
• Ability to operate effectively in ambiguous, evolving environments

Preferred Qualifications

• Background in software engineering, front-end development, or web architecture
• Experience with GROQ, GraphQL, REST APIs, CDN caching, and edge rendering
• Familiarity with design systems, component libraries, and accessibility standards
• Experience supporting SEO-driven or high-traffic web platforms
• Track record of improving CMS workflows and governance

Experience & Education

• Bachelor’s degree in Computer Science or a related field
• 8–10 years of Technical Program Management experience
• Strong understanding of the Software Development Life Cycle (SDLC)

Key Competencies

• Self-starter with strong analytical and problem-solving skills
• Detail-oriented with a passion for improving systems and processes
• Comfortable in fast-moving, collaborative environments
• Strong leadership and influencing skills across all organizational levels
• Experience working with agile product teams
• Excellent presentation, communication, and interpersonal abilities
• Focus on delivering consistent, high-quality digital experiences

Compensation & Benefits

• Pay rate range: $50.00/hr - $65.00/hr.
• Medical, dental, vision, life, and disability insurance plans
• Employee stock purchase program (ESPP)
• 401K program with company match after 12 months of tenure
• Health Savings Account (HSA) on the HDHP plan
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
• Corporate discount savings program and other discounts
• On-demand training program
• Access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months of tenure
• Certification discounts and other perks to associations that include CompTIA and IIBA