Technical Payment Consultant

About Us

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

About the Role

We are seeking an experienced Technical Payment Consultant to join our team in Switzerland. This client-facing role involves working with both existing and new clients, requiring strong technical expertise , payment systems knowledge, and excellent problem-solving skills. You will play a key role in implementing solutions, managing technical configurations, and ensuring smooth operations for our clients.

Key Responsibilities

• Implement and configure FINASTRA software solutions for clients.
• Manage multiple technical payment service and support requests in a timely manner .
• Define and implement client application configurations to provision environments.
• Lead technical investigations of reported issues and provide resolutions or detailed analysis.
• Collaborate with stakeholders (clients, suppliers, engineers, application managers) in German and English.
• Enforce corporate standards to minimize operational risks and report progress regularly.
• Document and hand over technical implementations to the support team post go-live.
• Record and resolve internal defects and product-related issues with development teams.

Required Skills & Expertise

• Strong problem-solving skills and technical background.
• Excellent communication and interpersonal skills.
• Good knowledge of Linux and scripting.
• Working knowledge of client-server architectures and web applications.
• Working knowledge of databases and SQL.
• Working knowledge of (S)FTP, (WebSphere) MQ integration, REST API.
• Working knowledge of system and network setup and technical architectures.
• Experience with payment and AML screening flows, SWIFT services, and ISO 20022 standards.
• Bachelor’s degree in Economics , Finance, Computer Science, or equivalent experience.
• Demonstrated experience in the financial industry (banks, insurance, or financial institutions).

What We Value

• Positive, pragmatic, and client-focused approach.
• Ability to work under pressure in a fast-paced environment.
• Strong organizational skills and ability to manage multiple tasks.
• Fluency in German and English (French or Italian is a plus).
• Understanding of SaaS and on-premise environments.

What We Offer

• A challenging and rewarding role in an international, dynamic environment.
• Opportunity to work on innovative projects with global impact.
• Hybrid work model: 2 days on-site per week, rest remote.
• Competitive compensation and benefits.
• A collaborative team with an entrepreneurial mindset.

Benefits

• Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
• Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.
• Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
• Sustainability: Benefit from paid time off for volunteering and donation matching.
• DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
• Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
• Recognition : Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
• Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra!