Technical Project Manager

About R&B Services Inc.

R&B Services Inc. is a leading provider of IT, consulting, and professional services to federal, state, and commercial clients. With a strong history of supporting government agencies and enterprise organizations, the company offers scalable solutions designed to enhance system performance, streamline operations, and deliver measurable results. R&B Services Inc. is certified as a Minority Business Enterprise (MBE), Small Business Enterprise (SBE), and holds ISO 9001:2015 and CMMI Level 3 certifications. With expertise spanning computer programming, systems integration, consulting, management, and software training, R&B Services Inc. is committed to excellence and innovation. The company operates from its headquarters in Greenbelt, MD.

Role Description

This is a full-time, on-site role for a Technical Project Manager located in Pikesville, MD. This position serves as a Technical Project Manager for the CAD/RMS/Mobile support program, overseeing and directing a team of contractors responsible for multi-agency support. Responsibilities include project/program planning, governance, and operational coordination across CAD, RMS, Mobile, and related support functions. Duties focus on planning, prioritization, monitoring and control, executive-level communications, multi-agency coordination, and ensuring program commitments (including vendor deliverables, budget/invoice processes, and compliance activities) are executed consistently. The role serves as a primary liaison with MDSP Command Staff and key stakeholders across MDSP ITD, allied agencies, and vendors.

Responsibilities:

• Develop an in-depth functional knowledge of the systems supported (CAD, RMS, Mobile) and the operating environment across multiple agencies
• Overall project/program planning, governance, prioritization, and delivery management (scope/schedule/risk/issues/dependencies)
• Oversight of support operations from a governance standpoint (intake/prioritization, SLA/metrics reporting, escalation coordination, process expectations) in coordination with the support team.
• Oversight of CAD/RMS/Mobile vendor and contract deliverables; ensure deadlines, requirements, and service expectations are met
• Oversight of CAD/RMS/Mobile budget planning and financial coordination, including day-to-day purchase tracking and management/QA of allied agency invoices
• Serve as primary liaison between MDSP ITD, MDSP Command Staff, allied state agencies, vendors (including Caliber Public Safety), and other 3rd party partners
• Serve as State Product Owner for CAD, RMS, and Mobile governance activities, including enhancement request intake, definition, prioritization, and change coordination across agencies
• Communicate regularly with executive-level staff on CAD/RMS/Mobile operational health, risks, timelines, and key decisions; prepare reports, briefings, and meeting materials
• Coordinate and govern system/process changes impacting CAD/RMS/Mobile, including multi-agency workflow changes and stakeholder approvals
• Own and coordinate Offense code management (RMS) across state agencies (schedule, communications, approvals, verification coordination)
• Own and coordinate NIBRS/audit support activities (planning, stakeholder coordination, remediation tracking, and status reporting), partnering with technical staff for data pulls and implementation tasks
• Own user communications and service readiness materials (bulletins, release notes, documentation, and training guides) and lead delivery of end-user training as needed
• Create task orders / work authorizations as required and coordinate statements of work with vendors and stakeholders
• Attend MDSP executive-level meetings as required
• Other duties as assigned

Qualifications

• Education: Bachelor’s Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business or other related discipline. Master’s degree or Project Management certification is preferred.
• General Experience: At least five (5) years of experience in Project Management
• Specialized Experience: At least five (5) years of experience in managing IT related projects and must demonstrate a leadership role in at least three successful projects that were delivered on time and on budget.

Preferred Qualifications:

• Experience with Maryland State Police
• Five (5) or more years project management experience on complex IT projects implementing COTS/Mobile systems.
• Five (5) or more years project management experience developing both technical and business process (non-technical) requirements for implementation of IT systems in private or public sector organizations.
• PMI certification as a PMP.
• Minimum of four (4) years project management experience required with a multi-agency law enforcement CAD, RMS and Mobile system.