Technical Project Manager, Implementation

About EAB

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

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The Role in Brief:

Technical Project Manager, Implementation (Edify)

The Technical Project Manager, internally titled Business Analyst, manages a pool of clients through the technical implementation of the technology's web-based platform. This role manages the partner relationship, sets and executes against project milestones, and manages the quality, partner satisfaction and engagement throughout the implementation lifecycle. This role is also responsible for contributing to the team's process improvement efforts and finding innovative ways to make positive impacts to the business.

This position may be based in Richmond, VA or Washington, D.C.

Primary Responsibilities: • Effectively manage and execute technical projects end-to-end for a portfolio of partners • Design and lead implementation strategy based on institutional structure and data availability • Work with the partners technical staff, to extract and validate data • Assist team in improving process, and developing scalable solutions • Own and drive end-to-end data validation processes to ensure data accuracy, completeness, and alignment with project requirements • Master the functionality of the Edify platform and develop expertise in industry/product terrain • Foster executive level relationships within the institution • Facilitate phone calls and in person presentations with partners • Communicate project-related changes, risks, and contingencies, facilitating resolutions as needed • Proactively identify risks, resolve issues, and remove impediments to project success • Organize and facilitate regularly occurring cross-functional project team meetings and huddles and keep all parties informed on project statuses • Identify and resolve technical challenges affecting project timelines or functionality. • Develop project schedules and plans for assigned partners, including coordination of project requirements/components

Basic Qualifications: • Bachelor’s Degree • Minimum 1 year of continuous work experience • Experience working with analytic tools (Excel, SQL, UNIX) • Valid Driver’s License • Willingness to travel up to 10% domestically • Attention to detail • Service orientation • Ability to work in a collaborative environment • Strong communication skills • Demonstrable analytical reasoning and problem-solving ability • Time management skills • Understanding of flow of data and familiarity with databases and data warehouse structures and data pipeline methodologies

Ideal Qualifications: • Partner management experience • Project management/planning/scheduling experience, including familiarity with and application of project management practices, tools, and technologies • Relevant project management experience • Demonstrates personal responsibility and assertiveness • Commitment to embracing a continual learning environment and contributing to a dynamic and welcoming culture of fairness, authenticity, and belonging in support of EAB’s mission, values, and aspiration

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