Technical Publications Specialist – 12 Month Term

Purpose and Scope

The Technical Publications Specialist is responsible for creating, maintaining, and publishing technical content for Mac Don customers, dealers, partners, and staff.

Job Responsibilities

• Create, maintain, and publish documentation that helps dealers and operators to successfully use Mac Don products to achieve their goals.
• Research and write clear and detailed contextual information, reference information, and procedures using materials provided by subject matter experts.
• Interview subject matter experts to acquire information not available in written source materials.
• Take and edit digital photographs to include in documentation.
• Manipulate existing 3D CAD models, photographs, and other 2D images to create illustrations to include in documentation.

Qualifications

• Moderate level of writing skill in English (and willingness to work on improving skill level)
• Eagerness to learn
• Willingness to ask work‑related questions until a solid understanding is achieved
• Ability to get along with other people
• Ability to meet deadlines
• Ability to think critically and set priorities appropriately
• Strong writing and editing skills
• Technical writing experience, ideally printed instructions of some sort and/or help systems
• Familiarity with technical communications industry standard terminology and best practices (e.g., audience, plain language, active voice, single‑sourcing, and style guides)
• Research and interview skills
• Technical illustration experience
• Photography experience
• Experience with usability/user experience testing
• Manufacturing and Agricultural experience. Familiarity with Mac Don products an asset
• Mechanical aptitude and/or experience with mechanical systems
• Experience with hydraulic and/or electrical systems
• Ability to read and write in additional languages

Software experience

• Authoring software (pref. Arbortext Editor or other tool that supports structured authoring)
• Content management system (pref. Simonsoft)
• Illustration software (pref. Photo Shop, Illustrator, Iso Draw Illustrator and/or Creo Illustrate)
• CAD systems (pref. Solid Edge)