Technical Sales Engineer

The Company

Contracting and Technical Service is an industrial solutions provider for technical and engineering services, with proven experience in designing, installing, commissioning, maintaining, and overhauling processes and systems with a focus on helping industries reduce downtime and maximize productivity. The company's services also include technical support, installations, and servicing.

The Role

The Technical Sales Engineer's responsibilities include maintaining extensive knowledge of the company’s offerings, functions, and processes and assisting in proffering solutions and closing sales.

Job Responsibilities/Duties

Market Research and Opportunity Identification

• Conduct thorough market research to identify potential clients, industries, and geographical areas with a demand for CaTS’ services.
• Monitor industry trends and emerging technologies to proactively identify opportunities.
• Create a database of potential clients, partners, and projects.

Lead Generation and Prospecting

• Develop and execute a robust lead generation strategy, including cold calling, email outreach, networking, and attending industry events.
• Qualifying leads to ensure they align with CaTS' capabilities and target market.

Client Relationship Management

• Build and nurture relationships with existing and potential clients.
• Understand clients' needs, challenges, and pain points to tailor solutions effectively.
• Provide excellent customer service to enhance client loyalty.

Technical Consultation and Solution Presentation

• Collaborate with the technical team to understand the intricacies of CaTS’ services and solutions.
• Translate technical information into easily understandable terms for clients.
• Create compelling proposals and presentations that demonstrate how CaTS’ services address clients' specific needs.

Sales Pipeline Management

• Maintain a well-organized sales pipeline, tracking leads and opportunities from initial contact to closure.
• Meet set sales targets, and regularly report on progress to HOB.
• Identify potential roadblocks in the sales process and work to overcome them.

Collaboration with Technical Team

• Act as a bridge between the technical team and clients, ensuring effective communication.
• Bring feedback from clients to the technical team for continuous improvement.
• Coordinate with the technical team during the project transition phase.

Negotiation and Closing Deals

• Skillfully negotiate terms, pricing, and contracts with clients.
• Close deals and secure contracts while ensuring they align with the CaTS' profitability goals.

Post-Sales Support and Relationship Maintenance

• Assist in onboarding clients and ensuring a smooth transition from sales to service delivery.
• Maintain ongoing communication with clients to address any concerns and identify opportunities for upselling or repeat businesses.

Documentation and Reporting

• Keep accurate records of all sales activities, client interactions, and opportunities.
• Prepare regular sales reports and performance metrics for management.

Training and Development

• Stay updated on industry trends, competitor activities, and relevant certifications.
• Continuously improve sales skills and technical knowledge to effectively represent the company's offerings.

Team Collaboration

• Collaborate with other team members, to align efforts and achieve common business goals.

Qualifications

• Bachelor's degree in either electrical, mechanical engineering or any Business Degree
• 4 years sales experience of which at least 2 have to be in the engineering field.
• Strong communication, interpersonal, customer service, and sales skills.
• The ability to relate technical information to non-technical customers.
• Excellent technical and problem‑solving skills.
• Good leadership and teamwork skills.

Expectations for Technical Sales Reps/Engineers

• Market Penetration: Expand CaTS’ client base and market presence, resulting in a significant increase in qualified leads, opportunities, quotations and successful conversions.
• Revenue Generation: Achieve revenue targets, ensuring contracts are profitable and align with CaTS’ financial goals.
• Client Satisfaction: Maintain high levels of client satisfaction through tailored solutions and excellent post‑sales support; repeat business and positive referrals are key indicators.
• Sales Pipeline Management: Effectively manage the sales pipeline, regularly updating and reporting its status to the HOB and Projects.
• Technical Proficiency: Continuously improve technical knowledge to communicate CaTS' services confidently and address client concerns.
• Collaboration: Work closely with the technical team to ensure a smooth transition of projects from sales to execution.
• Documentation and Reporting: Keep accurate records of all sales activities, client interactions, and opportunities; provide regular performance, lead generation, and market insight reports.

Roadmap for Technical Sales Reps/Engineers

Onboarding and Training

• Familiarize themselves with CaTS' services, technical capabilities, and existing client portfolio.
• Learn about the CaTS' CRM system and other sales tools.
• Begin shadowing senior sales team members and attending RPM sales meetings.
• Complete any required technical training or certifications.

Lead Generation and Prospecting

• Build a list of potential clients and industries.
• Engage in outreach activities, such as cold calls and emails.
• Qualify leads and prioritize them based on potential value.

Client Relationship Building

• Build relationships with early stage leads and potential clients.
• Attend industry events and networking opportunities to expand the professional network.
• Conduct initial consultations to understand client needs and challenges.

Technical Consultation and Solution Presentation

• Collaborate closely with the technical team to deepen technical knowledge.
• Create and present proposals and solutions to potential clients.
• Work on improving presentation and negotiation skills.

Closing Deals and Pipeline Management

• Focus on closing deals and securing contracts.
• Master the art of negotiation and contract finalization.
• Continuously update and manage the sales pipeline, ensuring leads progress efficiently.

Ongoing/Concurrent: Client Relationship Management and Growth

• Continue nurturing client relationships and ensuring client satisfaction.
• Identify opportunities for upselling or cross‑selling additional services.
• Stay updated on industry trends and share insights with the team.

Quarterly and Annual Goals

• Quarterly revenue targets and performance evaluations.
• Annual sales strategy review and adjustment based on market feedback and results.

Application Instructions

Qualified candidates should send their CV to hrbp@catsng.com using the job role as the subject.

Job Type

Full-time

Work Location

In person