Technical Service Manager

Key Responsibilities

• Leading technical support, customer service, commissioning, and repair operations
• Ensuring SLA compliance, fast response times, and high service quality
• Overseeing 24/7 standby support and defining operational response standards
• Managing quality control processes across manufacturing, testing, and field operations
• Driving fault analysis and ensuring continuous feedback to engineering/R&D
• Overseeing network commissioning, maintenance, and performance monitoring
• Managing repair workflows with a target 3-day turnaround time
• Implementing and improving departmental systems, policies, and procedures
• Ensuring accurate stock control, reporting, and risk management
• Leading training, skills development, and customer training programmes
• Managing reporting functions including weekly and EXCO-level reports
• Leading recruitment, performance management, and team development

Minimum Requirements

• Strong technical background in electronic systems and/or network infrastructure
• Proven experience in technical service management or senior operational leadership
• Experience in quality control, fault analysis, and process improvement
• Strong understanding of service operations and SLA-driven environments
• Excellent leadership, communication, and stakeholder management skills
• Strong analytical, reporting, and problem-solving ability
• Ability to manage cross-functional teams in a fast-paced environment