Technical Solutions Engineer

About Us

We are seeking world-class technical solutions engineers (TSE) to come join our team, to help support our products and solutions. A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. We drive the success of our customers through passion and teamwork and via ensuring quick response times. You will work with a diverse, multicultural team of top-notch engineers who act as our customers’ champions. You will also work closely with members of software/hardware engineering, product management, customer engineering and sales teams. The team culture is one of collaboration among highly technical individuals, as we work as One Team to deliver the highest levels of customer satisfaction. Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development - both in diagnosing problems as well as communicating them in multiple technical contexts.

Responsibilities

• Post-sales technical support for Arista products focusing on Cloudvision (CVP / CVaaS)
• Respond to customer product inquiries via telephone or email
• Resolve customer concerns raised during installation, operation, and maintenance as well as product application or compatibility inquiries
• Troubleshoot problems with hardware/software applications and recommend corrective action
• Recreate customer network issues in a dedicated lab environment (as needed)
• Document customer communication and recurring technical issues to support product quality programs and product development

Requirements

• Interpersonal skills, product knowledge/expertise are critical to responding to daily, customer-centric activities

Benefits

• Regular ”Snack Bash” Social Events with food and drinks!
• Biweekly Wellness webinars plus regular Wellness Week events focused on physical, mental, spiritual and financial wellness as well as career development and social activities
• Arista Gives Back: Employee Engagement Giving Drives and Volunteer events
• Medical, Dental & Vision Plan Coverage
• Life Insurance, AD&D, STD & LTD
• Flex Spending Accounts
• Employee Assistance Programs
• PTO & Paid holidays
• 401k Plan
• On-site Gym & Showers
• Secured Bike Lockers
• Flexible hours
• Employee Assistance Benefits that include mental health and backup child and elder care support
• Discounted lunches through WeBox for HQ employees
• Family planning benefits