Technical Solutions Manager

About

Our client, a growing Canadian defence organization, is seeking a Technical Solutions Manager to support government and law enforcement clients across Canada.

This is not a traditional sales role. The position focuses on working with existing clients, supporting incoming requests, and coordinating technical and commercial solutions with internal teams and international suppliers.

Key Responsibilities

Client & Solution Support

• Act as a key point of contact for government and law enforcement clients
• Respond to incoming requests for quotes, technical information, and timelines
• Support ongoing client relationships (DND, RCMP, and other agencies)

Pricing & Proposal Coordination

• Prepare and manage detailed quotes, including:
  • Supplier pricing (international OEMs)
  • Currency conversion and cost structures
  • Shipping, timelines, and margin considerations
• Ensure all responses are accurate, timely, and aligned with client requirements

Supplier & Internal Coordination

• Work closely with international suppliers to gather technical and pricing information
• Coordinate with internal teams to align on delivery timelines and execution
• Manage multiple requests simultaneously and track progress to completion

Operational Support

• Support the flow of orders from request through to confirmation
• Assist with documentation and internal coordination
• Contribute to improving internal processes and efficiencies

Qualifications

• 3–7 years of experience in:
  • Account management
  • Sales operations
  • Technical coordination
  • OR government / defence-related environments
• Strong attention to detail, particularly with pricing and documentation
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication and organizational skills
• Experience working with government clients or structured environments is an asset
• Eligible for Government of Canada security clearance

Work Environment

• Hybrid work model
• Currently remote, transitioning to a future office in East Ottawa
• In-person presence required based on business needs

Additional Notes

• No cold calling or outbound business development
• Focus on supporting existing client relationships and incoming requests