Technical Support Specialist

About

We are looking for a direct hire, end user technical support specialist to join a global instrumentation manufacturing leader of ours in State College, PA. This technical support specialist will serve as a strategic and technical partner, providing IT strategy guidance and ensuring technology initiatives. This person will play a critical part in evaluating, recommending, and implementing technology solutions that drive efficiency, innovation, and long-term growth. We are looking for someone to act as the subject matter expert and internal champion for all things Artificial Intelligence - identifying opportunities, guiding responsible adoption, and leading AI-related initiatives that enhance operations, decision-making, and customer value.

What You Will Do

• Manage current ITSP and guide as necessary.
• Partner with business leaders to understand organizational goals and translate them into actionable IT and technology strategies.
• Evaluate current systems, tools, and infrastructure to ensure alignment with business needs, scalability, and long-term objectives.
• Provide strategic recommendations on technology investments, ensuring ROI, operational efficiency, and innovation.
• Support the development and execution of technology roadmaps aligned with company priorities.
• Serve as a trusted advisor on emerging technologies and industry trends relevant to analytical instrumentation and manufacturing environments.
• Act as the go-to expert for AI initiatives, including identification, evaluation, and implementation of AI-driven solutions.
• Identify opportunities to apply AI and automation to improve internal processes, data analysis, customer support, product development, and operational efficiency.
• Lead pilot programs, proofs of concept, and vendor evaluations related to AI tools and platforms.
• Establish best practices for responsible, secure, and ethical use of AI across the organization.
• Educate and collaborate with cross-functional teams on AI capabilities, limitations, and practical applications.
• Collaborate with internal teams and external vendors to design, implement, and optimize technology solutions.
• Ensure solutions are secure, scalable, and compliant with company standards and applicable regulations.
• Provide technical leadership during implementations, upgrades, and integrations.
• Troubleshoot complex technical issues and recommend long-term solutions rather than short-term fixes.
• Document solution designs, standards, and processes to support knowledge sharing and continuity.
• Support change management efforts related to new technology implementations.

What We Are Looking For

• Bachelor’s degree in Computer Science, Artificial Intelligence, Information Systems, or a related technical field.
• 4–7 years of progressive experience in IT, technical solutions, systems architecture, or technology strategy roles.
• Strong understanding of IT infrastructure, applications, cloud technologies, and system integration.
• Demonstrated experience evaluating and implementing technology solutions aligned with business objectives.
• Working knowledge of AI, machine learning, automation tools, or data-driven technologies, with the ability to translate concepts into practical business use cases.
• Experience leading or supporting AI or automation initiatives in a business environment.
• Familiarity with manufacturing, instrumentation, engineering, or regulated industry environments preferred.
• Experience working with vendors, consultants, and cross-functional internal teams.
• Exposure to cybersecurity principles and data governance best practices

Salary

• Salary of $100,000 - $120,000 annually