Ariba Support Analyst (Hybrid)

Job Summary

We are looking for a proactive and customer‑focused Ariba Support Analyst to provide day‑to‑day functional and administrative support for SAP Ariba.

In this role, you will monitor and triage a shared support inbox, resolve user issues, and provide higher‑value Tier 1/Tier 2 support for sourcing and Source‑to‑Pay (S2P) activities.

You will work closely with Procurement, AP, Master Data, and other corporate groups to diagnose system versus process issues and ensure smooth operation of Ariba Sourcing and procurement workflows.

Responsibilities

Support Intake & Triage

• Monitor the shared support mailbox; categorize requests, incidents, and user questions.
• Apply service standards for acknowledgment, prioritization, routing, and escalation.
• Maintain accurate documentation of resolutions for auditability and knowledge capture

Ariba Sourcing Support

• Provide “in‑event” support including timelines, bidder visibility rules, Q&A guidance, and event extensions.
• Troubleshoot sourcing issues (supplier access, publishing errors, templates, rule behaviors).
• Promote adherence to sourcing process standards and proper system usage.

User Access & Profile Management

• Support user provisioning, deprovisioning, and role updates.
• Ensure segregation‑of‑duties requirements are followed where applicable.
• Work with cross‑functional approval groups when access spans multiple systems.

Source‑to‑Pay Support

• Provide procedural guidance to internal users and suppliers (e.g., how to confirm an order, invoice, submit credit memos).
• Support troubleshooting for PO, Goods Receipt (GR), Invoice Receipt (IR), and invoice exception scenarios.
• Investigate GRIR or Auto‑GR questions and identify system vs. process root causes.
• Coordinate with AP, Procurement Ops, Master Data, and technical teams as needed for resolution.

Qualifications

• University graduate in Supply Chain Management, Business Administration, Finance, Accounting or a related field with 1 – 3 years related experience OR 5 – 7 years combination of post-secondary education and related experience with some professional development.
• Hands‑on SAP Ariba support, ideally including sourcing or supplier enablement.
• Procurement operations, procurement technology, or application support experience.
• Experience supporting S2P processes with understanding of upstream (sourcing) and downstream (PO, GR, IR) impacts.
• Experience working within a Tier 1/Tier 2 support model, including intake, triage, and escalation.
• Preferred: experience troubleshooting GRIR discrepancies or Auto‑GR issues in collaboration with AP/Finance.
• Strong working knowledge of SAP Ariba Sourcing (events, templates, enablement, troubleshooting).
• Support desk fundamentals: prioritization, categorization, documentation, communication.
• Working knowledge of SAP/S4 or ERP procurement concepts (PO lifecycle, GR, IR, invoice exceptions).
• Customer‑service orientation with strong written and verbal communication skills.
• Ability to learn quickly, work independently, and manage time effectively.
• High attention to detail and results‑driven mindset.
• Strong team collaboration and commitment to integrity and service excellence.

Additional Information

• This position provides the option to work from home on Mondays and Fridays each week, with the requirement to report to the primary NOVA Chemicals work location on Tuesdays through Thursdays.
• Compensation will be commensurate with education and experience.