Technical Support and User Engagement Project Manager

CALIBRE Systems, Inc., an employee-owned mission focused solutions and digital transformation company, is looking for a highly motivated Project Manager to join our dynamic team supporting a federal client. This position manages execution of technical support, user communication, and DUA processing activities to ensure timely and compliant service delivery.

Responsibilities

• Coordinate and manage project activities related to technical support, DUA processing, and user engagement
• Plan and facilitate meetings, ensuring timely communication of decisions and action items
• Support preparation of monthly performance reports and metrics tracking
• Oversee tracking of data access requests and lifecycle of DUAs
• Assist in coordinating Privacy Board meetings and data request reviews
• Support development and delivery of user training materials and technical assistance

Qualifications

• Deep knowledge of federal communication and data sharing policies
• Technical understanding of user support and training delivery
• Strong project coordination and communication skills
• Familiarity with data tracking systems and workflow tools
• Bachelor’s degree in Information Systems, Communications, Public Administration, or related field
• Experience managing helpdesk or technical support operations
• Familiarity with data privacy requirements and DUA processes
• Experience coordinating training programs or webinars
• Experience supporting federal review boards or governance processes
• ITIL Certification, Certified Scrum Master (CSM), Customer Experience (CX) Certifications
• At least 5 years technical experience
• At least 2 years supporting projects of similar size and scope
• Experience providing technical assistance and communicating with grantees
• Experience working with CMS data and user-facing support environments
• Professional certifications commensurate with duties (e.g., PMP or equivalent, CISSP/CISM, SANS GSNA)