Diamond Services Engineer

About

Elevate technical support for clients as a Diamond Services Engineer with Check Point. This hybrid role focuses on installations, maintenance, and resolving technical issues while requiring effective communication.

Check Point is seeking a Diamond Services Engineer to provide in-depth technical support. You will interface with clients, ensuring the resolution of complex issues promptly. Strong analytical skills and troubleshooting expertise across Check Point products are essential for successfully navigating this role that also involves travel within the US and Canada.

Support Check Point’s mission by utilizing your technical proficiency and collaborative mindset in this hybrid work environment.

Key Responsibilities

• Provide technical support and facilitate installations for clients
• Maintain communication with clients and manage expectations
• Develop troubleshooting skills on Check Point and industry technologies
• Travel occasionally to customer sites in North America
• Author documentation to support client environments

Requirements

• 5-8 years in enterprise networking and security technology
• Experience with Check Point products is essential
• Strong grasp of RHEL or Linux networking functions
• Familiarity with configuring and troubleshooting VPN technologies
• Basic programming skills in UNIX shell scripting