Technical Support Engineer

About HCLTech

HCLTech is a global tech company with 225,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion. HCLTech France: +500 HCLTechies. Offices: Paris, Lyon, Toulouse and Blagnac.

We are seeking for a Technical Support Engineer to fill the position to join our team at a client’s facility in Guyancourt, Île-de-France, France.

Important details

• Onsite
• Language: French (C1) + English
• Years of experience: 3+years

Provide technical support to end users (administrative and operations employees) for desktop computers, applications and related technology. Interaction with multiple levels of end users, managers, VIPs and technical staff is required. Support includes specification, installation, and testing of computer systems and peripherals in accordance with standards and rules established by our client. A good understanding of general IT services is required, in order to provide technical support to both local and offshore teams in charge of network, IT security, servers and telecommunications (mainly mobile telephony).

Functions

The functions include (but are not limited to):

• Accurately testing, identifying, repairing, resolving and documenting end-user technical issues for:
  • Desktop, laptop and workstation support,
  • basic connectivity support (fixed and mobile telephony, VOIP)
  • basic printer support.
• Troubleshooting and resolution of software problems. Ability to install, configure, reconfigure or reinstall software, including remote installation
• Remastering of computers/hard drives to customer standards
• IMAC function, including installation and decommissioning
• Backup and restore settings and associated system administration activities
• Prioritization of support and service requests using the "Service Now" ticketting application
• Training and knowledge sharing between internal teams on hardware and software usage.

Experience / Skills Requirements

• Strong experience in user support
• ITIL knowledge (ideally certified)
• Strong ticketing tool skills (Service Now is a major benefit)
• Strong Microsoft operating system installation and troubleshooting skills
• Strong desktop and workstation installation and repair skills
• Experience in computer related services with knowledge of network, server and telecom basics
• Network, VOIP and also Smartphone and MDM skills.
• Experience in remote control of PCs and knowledge of video conferencing

Good to have

• Smartphone and MDM skills
• Good understanding of ticketing tool
• Good level of English (must be able to work with teams that only speak English)
• Very strong customer orientation (sense of service)
• Taste for detail and rigor
• Autonomy (while knowing how to report to your manager)
• Ability to get involved
• Be versatile

Other Requirements

• On-call (team rotation)
• Driving license (with sufficient points)
• Occasional inter-site travel in the Rhône-Alpes region, with a service vehicle provided

Join HCLTech

Ready for a new challenge? Join a friendly, multinational company offering endless opportunities in a dynamic, multicultural environment.

Apply now and submit your CV in English!

Why become an HCLTechie?

At HCLTech, we offer diverse opportunities to learn, innovate, and fast-track your career. You'll work with global clients and industry-leading experts, gaining access to mentorship and rewarding growth paths. Our people-friendly work culture fosters flexibility, leadership, and personal and professional growth, giving you the freedom to explore, experiment, and thrive. We believe in doing things differently, offering hands-on training and coaching, and celebrating the passion and commitment of our teams. Discover the benefits of joining HCLTech:

• Comprehensive benefits package.
• Global career opportunities and mobility.
• Flexible work environment supporting work-life balance.
• Exciting projects and upskilling opportunities to shape your role.
• Total wellbeing focus: Beyond professional growth, you’ll be able to collaborate with like-minded colleagues to drive meaningful impact through initiatives like our CSR Council, Diversity Council, Women Connect, and many more.