Hikvision SA Pre-Sales Technical Support

About

Hikvision SA Pre-Sales Technical Support hire in CCTV Surveillance industry.

Responsibilities

• Possess in depth knowledge of security products and system
• Provide technical training to employees and clients to help them improve their level of technical
• Consulting or answering inquires of clients regarding Hikvision products and do troubleshooting to solve technical problems
• Responsible for technical support and introduce new product feature to clients
• Compile technical documents about products, technology and solutions of Hikvision
• Liaise with Field Sales/Service organizations and Engineering in gathering and documenting information on potential quality/performance issues. To include providing input/suggestions on possible corrective actions
• Liaise with sales staff, analysis of the practical needs of customers, provide a complete project plan
• Provide Hikvision Certificate training to clients
• To coordinate resources, provide technical support

Minimum Requirements

• Understanding Hikvision Products with Hikvision Certificate
• Minimum 2 years’ of experience in equivalent position
• Experiences in technical support consulting in the field of CCTV system, Intercom, access control, alarm system etc.
• Excellent communication, interpersonal, analytical, problem-solving, presentation, and organizational skills
• Proficiency with Microsoft Office Suite (Word, Excel and Power Point)
• Personal integrity and strong team spirit
• Independent work skills and strong in pressure resistance
• Understand the sense of responsibility, carefulness and coordination
• Decent adaptability to work in multicultural organizations.

Package & Remuneration

Salary: Market Related

Benefit: Cell phone allowance, Medical Aid, Travel Allowance, Life Insurance