Technical Support Engineer APAC

About

As a Technical Support Engineer, you combine your passion for technology with a strong drive to help people succeed. You support our international business partners in the APAC region in solving technical challenges and getting the most out of our access control solutions.

Your role is diverse and hands-on. You provide technical support, deliver training sessions, and continuously develop your expertise as a product specialist. By testing new functionalities and contributing to documentation, you help improve our solutions. You also work closely with our sales team, using your technical knowledge to support major projects and strengthen our position in the market. In this role, you collaborate with partners all over the world.

Responsibilities

• Technical support
• Training provide
• Product expertise
• Testing & documentation
• Pre-sales support
• Global collaboration
• Global coverage

You contribute to a global coverage model, ensuring as a team that our customers can rely on continuous availability and support. Standby duties, including occasional weekend shifts, are distributed in consultation across regions.

Your team

You will be part of the Technical Support Centre within Nedap in Security. This international team operates from our headquarters in the Netherlands, as well as from various locations across Europe, the UAE, and Saudi Arabia, working together to support partners worldwide.

Within the team, collaboration and communication are key. We value colleagues who are open-minded, proactive, and contribute to strong coordination across teams. As a flat organization, Nedap offers a high level of autonomy, giving you the freedom to organize your work while taking ownership of your results.

Our offer

At Nedap, you get the space to make an impact - both professionally and personally. You will work in an energetic environment where you can develop yourself and where collaboration and innovation go hand in hand.

We are a globally operating, financially strong Digital Twin Tech company with a clear purpose: Technology for Life. Our culture is built on trust, transparency, and ownership. This means you have the freedom to take initiative, while contributing to meaningful solutions that make a difference.

Required skills

We are looking for someone with strong technical expertise and a genuine passion for helping others. You enjoy solving complex problems and working closely with colleagues and customers.

• At least 5 years of experience in a technical role, preferably in technical support within the security industry.
• Strong knowledge of networks, TCP/IP, DNS, firewalls, routers, ports, IT infrastructures, databases, integrations, software and hardware.
• Knowledge of RFID is a plus.
• Experience in delivering high-quality customer support.
• Fluent in English, both spoken and written.
• Customer-oriented mindset with strong communication and listening skills.
• Independent, proactive, and self-starting.
• Structured and organized way of working with a hands-on mentality.
• Able to work under pressure and outside office hours when needed.
• Willingness to travel internationally.
• Relevant technical university degree.
• You are currently based in Malaysia, preferably in Kuala Lumpur.

About Nedap

Nedap is a world leader in Digital Twin Technology and connects the physical and digital world in Retail, Healthcare, Livestock and Security. Driven by our philosophy Technology for Life, we develop smart and sustainable solutions that help people and organizations flourish in a rapidly changing world. With more than 1,000 colleagues, we shape the future together with meaningful innovations.