Technical Support Engineer

Join our client's dedicated technical support team as a Technical Support Engineer, providing exceptional assistance to users. This hybrid role requires you to be available for both remote work and occasional on-site presence in **Kano, Kano, NG**. You will be the first point of contact for customers experiencing technical difficulties, diagnosing and resolving issues related to software, hardware, and network configurations. Responsibilities include troubleshooting complex problems, documenting solutions, and escalating unresolved issues to higher-level support or engineering teams. You will also contribute to the knowledge base by creating and updating support articles and FAQs. The ideal candidate possesses strong analytical and problem-solving skills, a customer-centric approach, and excellent communication abilities. Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is essential. A background in IT support, network administration, or a related field is preferred. You will be part of a collaborative team dedicated to ensuring customer satisfaction and upholding our client's reputation for outstanding service. This role offers a blend of autonomy and team interaction, providing a dynamic work environment.