Technical Support Engineer (L1)

WHO WE ARE

We are a fast-growing technology company building cutting-edge enterprise software that powers advanced tracking and analytics solutions in online advertising. We are looking for a motivated, detail-oriented Technical Support Engineer (L1) to join our team and grow with us. This is a great opportunity to gain hands-on experience with a high-performance platform and develop technical skills in SQL and debugging.

RESPONSIBILITIES

• Act as the first point of contact for Level 1 support tickets
• Monitor live chats and assist users proactively
• Investigate and troubleshoot platform issues using logs and internal tools
• Run and manage basic SQL queries, with guidance and oversight
• Escalate complex problems to the development team with clear and structured tickets
• Maintain and update internal documentation
• Follow up on issues until full resolution
• Learn and grow technical skills to handle increasingly complex platform tasks

TECHNICAL QUALIFICATIONS

Required Skills

• Some experience in technical support, operations, or related field (can include internships or coursework)
• Good understanding of SQL (MySQL or similar)
• Comfortable learning and navigating new platforms
• Strong written communication skills
• High attention to detail and proactive problem-solving
• Ability to multitask and follow issues to resolution

Preferred Skills (Nice to Have)

• Experience with ticketing systems (Jira, Zendesk, etc.)
• Exposure to ClickUp or other project management platforms
• Interest in tracking systems or ad tech platforms
• Basic scripting knowledge (Python, Bash, or similar)

IDEAL CANDIDATE

• Detail-oriented and analytical
• Eager to learn and grow technical skills
• Proactive, solution-driven, and able to take ownership of tasks
• Comfortable communicating technical issues to non-technical users

Salary

CA$30,000 - CA$45,000 per year