Technical Support Engineer - Payment Terminals - Permanent H/F

Context

A global leader in payments acceptance solutions with 40 years of experience, this company serves merchants, banks, acquirers, ISVs, payment aggregators, and fintech customers worldwide. Their world-class terminals, solutions, and services enable the global ecosystem of payments acceptance. Trust and sustainability are central to their culture and operations.

The position is ideally located a 5-minute walk from the Valence TGV train station (35 minutes from Lyon Part-Dieu).

Missions

• Provide level-2 technical support for customers and maintainers using payment terminals and related services.
• Analyze, diagnose, and resolve technical incidents while ensuring optimal service levels and effective communication.
• Perform terminal loading (software, packages, keys, configurations).
• Diagnose hardware and software technical incidents reported by customers or integrators.
• Collaborate with local and central R&D teams during advanced investigations.
• Comply with SLAs defined with customers.
• Participate in technical support meetings with customers.
• Occasionally carry out on-site interventions.
• Contribute to pre-sales and post-sales support for simple technical needs.
• Manage your schedule and prioritize requests.
• Prepare and execute remote equipment updates.
• Document actions performed and enrich the internal/external knowledge base.

Working Conditions

• Opportunity to grow within an innovative technological environment focused on electronic payment solutions.
• Develop expertise in Android terminals and management of complex technical incidents.
• Collaborate closely with R&D teams and customers.
• Ideal for strengthening technical skills, gaining autonomy, and contributing to continuous support improvement.

Requirements

• A diploma equivalent to Bac+2 or Bac+3 in IT or electronics
• 2 to 5 years of experience in technical support or in a payment/monetics environment
• Fluent French and English sufficient for simple conversations and reading technical documents
• Good knowledge of Android environments
• Familiarity with ticketing tools
• Strong ability to analyze technical needs and estimate workload
• Ability to solve problems in a structured manner and drive them to resolution
• Strong interpersonal skills and clear communication
• Curiosity and a strong interest in technology