Senior Technical Support Engineer

Join a leading AI platform as a Senior Technical Support Engineer. Help customers navigate cloud-native deployments and optimize their MLOps practices with your Kubernetes expertise. You will be instrumental in bridging our engineering teams and customers, ensuring high availability of AI applications. With a minimum of 5 years in a technical support role, you will tackle intricate issues and contribute insights to enhance the platform. Your mentorship will also uplift team efficiency and technical standards.

Key Responsibilities

• Act as the point of escalation for technical challenges
• Execute thorough root cause analysis for findings
• Oversee management of Infrastructure Code issues
• Champion best practices among junior engineers
• Relay customer challenges for product improvement

Requirements

• At least 5 years in a senior support role
• Proficiency with Kubernetes and Docker systems
• 3+ years of experience in coding solutions
• Familiarity with cloud platforms like AWS or GCP
• Strong Linux, networking, and database knowledge

Utilize your skills to ensure smooth cloud-native AI solutions and enhance operational excellence in customer engagements.