Technical Support Manager

About Green PayTech

Green PayTech is a leading payments technology company providing innovative software and services to customers nationwide. Since its founding in 2019, Green PayTech has grown into a trusted leader in the payments industry by focusing on customer service and delivering cost-efficient, effective business solutions. Our cutting-edge technologies and team of experts enable businesses to operate more efficiently while reducing costs. At Green PayTech, we prioritize customer satisfaction and industry excellence in everything we do.

About The Role

We're looking for a Technical Support Manager to lead our support operations and ensure every client interaction reflects our commitment to excellence. You'll oversee a team of support specialists, own the resolution of technical issues, and work cross-functionally to continuously improve the client experience. This role is equal parts people leader, technical problem-solver, and client advocate.

Responsibilities

• Work with a team of technical support specialists, with the standard for client-first service
• Serve as the escalation point for complex technical issues, driving fast and effective resolution
• Develop and refine support strategies, workflows, and quality standards to improve team performance
• Coordinate onboarding activities including training clients on payment processing equipment and sending welcome communications
• Manage and track support ticket and deal flow through the application approval process
• Prepare pricing proposals for prospective clients and coordinate ongoing client requests
• Maintain clear, professional communication with clients via phone, email, and written correspondence
• Collaborate with cross-functional teams to address recurring issues and improve support processes

Qualifications

• Proven experience in a technical support or customer-facing managerial role
• Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently
• Track record of leading, training, and motivating a support team toward measurable outcomes
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) and experience with CRM platforms
• High attention to detail, with strong written and verbal communication skills
• Excellent organizational and time-management skills; able to handle competing priorities without missing a beat
• Familiarity with payments technology or a related industry is a plus
• Bachelor's degree in Information Technology, Business, or a related field preferred