Technical Writer

About Photon

For the past 20 years, we have powered many Digital Experiences for the Fortune 500. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization.

Role

Technical Writer | Alpharetta, GA | Fulltime/Permanent

What To Expect

• Translate complex technical concepts into clear, client ready documentation for developers and partners
• Produce and maintain API docs, SDK guides, integration walkthroughs, and FAQs
• Ensure docs are accurate, consistent, and aligned with product behavior and supported use cases
• Apply a developer-first mindset: clarity, examples, edge cases, and common pitfalls
• Create content that supports self-service integration and reduces support dependency

How They'll Work

• Partner closely with product, engineering, and developer experience teams
• Intake requirements from specs, APIs, and source code not just verbal guidance
• Iterate quickly based on technical reviews and feedback
• Follow established style guides, terminology, and information architecture

Deliverables

• End-to-end integration guides (getting started advanced flows)
• Reference documentation (API endpoints, parameters, errors)
• Code samples and diagrams (where appropriate)
• Update and version docs alongside product releases

What Success Looks Like

• Faster developer onboarding and time to first transaction
• Fewer how do I integrate? support questions
• Documentation that is publish-ready, scalable, and reusable across teams and channels

Experience Requirements

• Proven experience as a technical writer for APIs, platforms, or developer products
• Strong understanding of REST APIs, JSON, authentication flows, and webhooks
• Experience documenting integration guides and reference documentation
• Comfortable working from technical specs, API definitions, and source code
• Prior exposure to payments, fintech, or B2B SaaS platforms a plus
• Familiarity with developer portals / docs-as-code workflows (e.g., Git, Markdown, OpenAPI)
• Able to collaborate effectively with engineering and product teams
• Track record of producing clear, high-quality, externally published documentation