Technical Writer - 103

Job Summary

The Technical Writer will produce high-quality documentation for our client's enterprise IT and infrastructure environments. This role focuses on preparing BOMs, system architecture documentation, operational runbooks, and security compliance materials while supporting multi-environment architecture across DEV, QA, and PROD.

Required Qualifications

• 7+ years of experience in technical writing within enterprise IT or infrastructure environments
• Strong understanding of multi-environment architecture (DEV, QA, PROD)
• Proven experience preparing BOMs, system architecture documentation, and operational runbooks
• Solid knowledge of networking concepts (IP addressing, ports, protocols, firewalls)
• Experience with security accreditation and compliance documentation
• Familiarity with ITIL processes and enterprise governance frameworks
• Proficiency in MS Office, Visio (or similar), and documentation platforms (e.g., Confluence, SharePoint)

Preferred Skills

• Experience with API documentation and Swagger/OpenAPI specifications
• Knowledge of markdown, HTML, or lightweight markup languages
• Familiarity with version control systems (Git, GitHub, or Bitbucket)
• Certification in ITIL Foundation or technical writing (e.g., STC, CPTC)