Technical Writer

About

We are looking for an experienced Technical Writer to join our team on a long-term contract basis. In this role, you will develop, manage, and maintain clear and user-friendly documentation to support IT systems, applications, and business processes. Based in Rancho Cordova, California, this position collaborates with various stakeholders to ensure high-quality documentation that meets organizational standards and compliance requirements.

Responsibilities

• Create and maintain technical documentation, including user guides, standard operating procedures (SOPs), technical specifications, release notes, and knowledge base articles.
• Collaborate with subject matter experts (SMEs), developers, project managers, and other stakeholders to gather and translate complex technical information into accessible content.
• Apply and enforce organizational documentation standards, templates, and style guides to ensure consistency and clarity.
• Organize and manage documentation within systems like SharePoint to improve accessibility and usability.
• Update and revise documentation as needed to reflect changes in systems, processes, or project requirements.
• Conduct interviews and working sessions with technical and business teams to capture detailed requirements and updates.
• Support IT projects by providing documentation throughout the system development lifecycle, including project closeout and knowledge transfer.
• Train and guide team members on documentation best practices and style consistency.
• Maintain version control and ensure compliance with governance, security, and regulatory standards.
• Contribute to continuous improvement initiatives by identifying opportunities to enhance documentation processes.

Qualifications

• Bachelor’s degree in Technical Communication, Information Systems, English, Communications, or a related field, or equivalent experience.
• At least 5 years of experience as a Technical Writer in an IT or technology-focused environment.
• Proficiency in technical writing tools, such as Adobe FrameMaker and Adobe RoboHelp.
• Strong knowledge of AP style guidelines and technical writing standards.
• Excellent written and verbal communication skills, with the ability to explain complex technical concepts clearly.
• Familiarity with IT systems, software applications, and methodologies like Agile or Waterfall.
• Experience with document management platforms, such as SharePoint or Confluence.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities effectively.