Technical Writer

About CoolIT Systems Inc.

Founded in Calgary, Alberta in 2001, CoolIT Systems is the leading Direct Liquid Cooling technology provider for data centers, supercomputers, and desktop computers. We design and manufacture solutions used by the largest tech companies globally.

Recognized as one of “The Americas’ Fastest Growing Companies 2023” by Financial Times and honored with the Deloitte Fast 50 Clean Technology award in 2022, as well as the Deloitte Fast 500 distinction in both 2021 and 2022, CoolIT's rapid growth is capturing global attention.

As demand for generative AI, high performance computing and cloud solutions rapidly expands, there has never been a more exciting time to join our team.

What You’ll Do:

Role:

An exciting and challenging position exists as a Technical Writer at CoolIT. As a member of the team, you would be accountable for the development, editing, and maintenance of clear, concise, and accurate documentation for products, systems, and internal processes. This role involves translating complex technical information into user-friendly content tailored to a variety of audiences, including end users, developers, and internal stakeholders.

Working closely with engineering, product, and support teams, you would ensure documentation is accurate, up to date, and aligned with current functionality, while maintaining consistency in tone, terminology, and formatting across all materials.

This is a 2 month remote contract role

Responsibilities:

• Develop user manuals, quick-start guides, and installation instructions for hardware devices
• Create service manuals and maintenance procedures for technicians
• Write safety and compliance documentation for regulatory approval
• Interpret engineering drawings and convert them into clear instructions
• Collaborate with engineers to document product features, assembly steps, and troubleshooting procedures
• Update documentation to reflect design changes and product revisions
• Produce labeled diagrams and illustrations to support written instructions

Who You Are:

Basic Qualifications:

• Bachelor’s degree in English, Technical Communication, Computer Science, or a related field (or equivalent experience)
• 1–3+ years of experience in technical writing or documentation development
• Strong written and verbal communication skills
• Ability to explain complex technical concepts in a clear and concise manner
• Experience with documentation tools (e.g., Microsoft Word, Google Docs, or similar)
• Basic understanding of software development concepts and workflows
• Strong attention to detail and organizational skills

Preferred Qualifications:

• Experience creating documentation for hardware products such as electronics, devices, or machinery
• Familiarity with CAD drawings, schematics, and engineering documentation
• Knowledge of regulatory and safety standards (e.g., ISO, CE marking, UL standards)
• Experience with illustration or diagram tools (e.g., Adobe Illustrator, Visio)
• Familiarity with content management systems or documentation platforms
• Experience working in manufacturing or product development environments
• Understanding of product lifecycle processes

Skills:

• Technical writing and editing
• Information organization and content structuring
• Research and information gathering
• Attention to detail and accuracy
• Collaboration and cross-functional communication
• Time management and ability to meet deadlines
• Adaptability to new tools and technologies
• Problem-solving and critical thinking
• Consistency in style and adherence to documentation standards

Why CoolIT?

We strive to be an employer of choice and as such we believe in rewarding our employees with career and development opportunities that will maintain and strengthen our culture while aligning to our vision and values.

We thank every candidate in advance, however, only those selected for an interview will be contacted.