Technical Writer – Contract

Responsibilities

• Create and maintain documentation content including user manuals, quick-start guides, safety inserts, warning labels, packaging copy, and troubleshooting materials.
• Author, revise, and maintain user manuals for all Therabody devices including percussive therapy, heating and cooling, pneumatic compression, light therapy, and electrical stimulation devices.
• Collaborate with mechanical, electrical, and firmware engineering teams to ensure technical accuracy of all product documentation.
• Collaborate with product management, marketing, and legal to ensure compliance and maintain brand standards.
• Develop clear assembly, setup, operation, maintenance, and troubleshooting instructions with supporting illustrations and diagrams.
• Create structured templates to ensure consistency across the full product catalog.
• Write and maintain unit warnings, caution statements, and safety notices in compliance with applicable regulatory standards (UL, IEC 62368-1, IEC 60601 where applicable, FDA Class I/II guidance).
• Develop risk-communication language aligned with ISO 14971 risk management outputs.
• Ensure all safety symbols, signal words, and hazard statements conform to ISO 7010, ANSI Z535, and regional market requirements.
• Partner with Regulatory Affairs and Quality Assurance teams to incorporate compliance feedback into documentation revisions.
• Support documentation review and approval workflows across engineering, regulatory, legal, and quality teams.
• Prepare documentation for multi-language localization, working with internal translation partners to ensure accuracy and cultural appropriateness.
• Maintain region-specific versions of manuals to address EU, UK, APAC, and other international regulatory requirements.
• Manage documentation updates, version control, and change tracking across product generations, firmware releases, and regulatory revisions.
• Maintain organized source documents, revision histories, and approval tracking across product releases and regional variants.
• Deliver finalized, approval-ready copy documents to artwork and packaging teams for production layout and localization workflows.
• Work closely with Design and Brand teams to ensure documentation aligns with Therabody’s premium aesthetic and tone of voice.
• Participate in design reviews and product launch readiness milestones to ensure documentation is delivered on time.

Requirements

• 5+ years of professional technical writing experience, with a portfolio demonstrating user manuals and safety documentation.
• Direct experience with medical devices (Class I or II), consumer electronics, or wellness/fitness technology products.
• Familiarity supporting documentation within regulated product environments, including FDA, IEC, UL, EU MDR, and/or CE marking requirements.
• Familiarity with ISO 14971 (risk management), IEC 62366 (usability engineering), and ANSI Z535 / ISO 7010 safety symbology.
• Proficiency in structured authoring tools (e.g., MadCap Flare, Adobe FrameMaker, Oxygen XML).
• Experience with content management systems, version control, and single-source publishing workflows.
• Exceptional written English with the ability to simplify highly technical concepts for consumer audiences.
• Strong project management skills with the ability to manage multiple product lines and deadlines simultaneously.

Preferred Qualifications

• Bachelor’s degree in Technical Communication, English or a related field.
• STC (Society for Technical Communication) certification or equivalent professional credential.
• Experience writing documentation for Bluetooth/app-connected hardware devices.
• Previous experience in a contract or consulting capacity, working across multiple product launches simultaneously.