Technical Writer – Merchant Services

Summary

We are seeking a skilled Technical Writer to create, update, and maintain desktop procedures and control documentation supporting Merchant Services businesses. This role partners closely with business and operations teams to ensure documentation is accurate, compliant, and aligned with Content Management standards while supporting ongoing process improvement initiatives.

Responsibilities

• Create, update, and maintain desktop procedures, control documentation, and related artifacts for Merchant Services operations
• Complete assigned writing and publishing tasks on time and in accordance with Content Management Team procedures and standards
• Manage documentation through a Content Management System (CMS), ensuring version control and accuracy
• Demonstrate a strong drive for results, including effective follow-up to ensure deliverables are completed timely
• Review existing procedures and identify process improvement opportunities, sharing recommendations with team management
• Participate in ongoing business operations and initiatives to support achievement of business goals and objectives
• Research strategies and action plans to help establish effective, efficient processes while meeting performance metrics, risk, and policy expectations
• Collaborate with stakeholders across business, operations, and compliance teams to gather requirements and validate documentation

Qualifications

• Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.
• Strong technical writing and written communication skills
• Experience creating procedure and control documentation
• Proficiency with Content Management Systems (CMS) and Microsoft Word
• Ability to translate complex processes into clear, concise documentation
• Strong attention to detail and organizational skills
• Experience in banking services or financial services
• Familiarity with Merchant Services, payments, or operational controls
• Ability to manage multiple assignments and meet deadlines