Technical Writer

Role: Technical Writer

Skills:

• Siebel CRM Technical System Administration (Windows and Unix)
• Technical Writing
• Content and Publication Review
• Presentation and Publication
• Execution

Experience Required:

• 4-6 Year

Job Description

• BS in English, Communications, Technical Writing, or equivalent job experience required
• 2+ years of experience writing, editing, and planning software documentation.

Technical Writing

• Identifies discrete personas to target audience content as appropriate; Uses advanced authoring tools to draft essential user documentation; Employs advanced organization and navigation techniques in all artifacts; Adheres to all policies applicable to document governance and security.

Execution

• Elicits SME content to draft complete release artifacts; Uses an advanced workflow to finalize user artifact publications; Executes tasks with nominal supervision

Content and Publication Review

• Drafts and submits user content for final editorial and technical review; Executes the iterative workflow and to finalize content for publication; Uses advanced knowledge of tools to prepare publications for delivery.

Presentation and Publication

• Drafts, edits, and submits local and cloud-based artifacts to reviewers; Uses local and cloud-based authoring and publication systems.

• Plans, develops, and writes operational, process, or release documents for local or cloud-based publication.

• Conducts interviews with technical resources to gather data for user documentation.

• Uses pre-defined templates to create process, procedure, and reference documents.

• Produces artifacts that conform to the company documentation and QA standards.

• Typically provides documentation support to a tribe or segment.

• Creates multi-format deliverables for both internal and customer audiences.

• Participates in agile ceremonies and QA activities as appropriate

• Superb written communication and outstanding grammar skills

• You are able to conform to writing style, content, and formatting using proprietary style guides

• You understand and adhere to current documentation usability concepts

• Cloud Certification Strongly Preferred