Technical Writer

About

The A.C.Coy Company has an immediate need for a contract Technical Writer. This individual will provide interim technical writing support within a busy technology department, ensuring prompt turnaround of tickets and requests for technical writing/editing or IT documentation assistance.

Our ideal candidate will have 3+ years of experience in Technical Writing and a strong background in IT terminology and documentation for work instructions, process documentation, and creating easy-to-understand user guides for non-technical readers.

Responsibilities

• Develop and update existing policies and procedures documents
• Utilize SharePoint to support warehousing of all documents, reports, and artifacts
• Develop training materials including 'how-to' guides, slide decks, interactive online training, and other instruction for a non-technical audience
• As needed, attend IT leadership meetings to capture or edit meeting minutes and document action items
• Gather, collate, and organize all technical material to build comprehensive reports for various levels of management within the organization.
• Provide current documentation, revision histories, and tracking information to support Audit activities
• Update templates
• Review documentation and provide editorial feedback to ensure format, style, voice, and clarity guidelines are met
• Work with SMEs to research, gather, and document process and procedures for the Technical Operations group
• Verify accuracy of documentation

Requirements

• 3+ years of technical writing experience, with at least 1 year of exposure to IT documentation and reference materials
• Intermediate to Advanced proficiency with O365 and especially Word, Excel, and SharePoint
• Proficiency with Adobe Acrobat
• Strong writing and editing skills with an ability to distill complex technical content in a clear and concise manner
• Any experience developing online training content
• Strong attention to detail; Commitment to responsiveness; Accountable and available when working remotely

Preferred

• Any experience with MS Visio
• Hands on experience with Service Now, or any other IT ticketing system